How Lowe's is responding to Hurricane Helene relief

AccuWeather

AccuWeather speaks with Kelvin Dedner from the Lowe's Command Center who explains how the Lowe's stores located in Florida are helping with recovery efforts in the aftermath of Hurricane Helene.

Transcript

00:00Kelvin Dender is a senior vice president for the home improvement chain and he joins us now from Mooresville, North Carolina

00:07Thank you so much for making time for us Kelvin

00:09I know that this is a critical critical time for your business as

00:13You're able to help so many people when there is a tremendous need their homes have taken damage. So

00:19You are at the Lowe's command center. What's happening on a busy day like this right now?

00:24Well, thank you for having us today having me today

00:26I'd tell you know, first off our thoughts and prayers go out to all those who have been impacted by Helene

00:32you know for those who've been displaced and

00:35Most importantly for those who have lost loved ones

00:38We always understand that this is truly a people event and we like to be prepared for that

00:44our emergency operations team has been

00:48Inactivation since Tuesday bringing together about 40 teams to focus on one thing and that's supporting our field and our communities

00:55Our field leaders in our communities in which we operate and serve

00:58Making sure they have the right product at the right time to take care of the communities and our customers

01:05Sting field teams and in-store teams during a hurricane or other major weather disaster

01:10What kind of things are you involved with here? How does your activation help in the communities where your stores are located?

01:18Yeah, so our teams come together in the days leading into the storm making sure that the essential products

01:24They're stocked in full to ensure that our customers have the things that they need

01:29That they want heading into this to the storm, but also on the back side of the storm making sure they have a thing

01:36On the storm we've been working

01:39With those in the impacted areas through Florida and up through the Carolinas

01:44We have emergency response teams ready to go out today

01:47These are associates that are leaving and in geographic areas not impacted by the storm

01:52And they're going to the most hard-hit areas to support the communities

01:56But also to be there to support our associates that have been impacted by the storm so they could spend time with their families

02:03This is voluntary that they take away time away from their families to be able to do this

02:09We've also have our Lowe's employee relief fund where we raise dollars through donations to

02:17Support those associates that have been impacted by events like this

02:20Most recently this week. We had a concert here at the Mooresville store support center

02:26We were able to raise over a million dollars toward this

02:29We're also gonna match each dollar raised two for one

02:33Through December to ensure that we have the funds we need to support those associates impacted

02:39And Kelvin as we come up at the end of this block

02:41We have just under a minute or so Lowe's has partnered with AccuWeather for years receiving AccuWeather

02:44Warnings and forecasts with proven superior accuracy tailored to your operations

02:49So, how does AccuWeather help you best prepare for severe weather?

02:54Absolutely AccuWeather has been a great partner with us for 12 years

02:58The the data the insights as you see on the screen there the insights that we use

03:03To monitor and track storms with both events large and small to ensure that we are proactive as opposed to reactive

03:10to be able to get our field leaders our

03:13supply chain teams the information the store support center the information that they need

03:18To have what we need to meet the needs of our communities as I've said

03:23pre-storm and post

Category

Transcript

Recommended