Liberal senator Anne Ruston questions health officials about plans to change the name of a Woden office as part of a 'cultural shift'.
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00:00 No, no, no, I didn't ask about the refurbishment.
00:02 I'm asking you about the name and the process you just outlined.
00:06 You gave me the refurbishment as well, but you gave me a process in terms of conducting
00:13 a staff survey, going back and getting people's opinions and going through a process.
00:18 The process is that, you know, went through the previous secretary.
00:21 It's now gone through some administrative committee that's gone to the secretary who's
00:26 had to sign.
00:27 I mean, I'm just really interested to understand, just in relation to the name, how much time
00:34 and how many resources have been applied to that process in order for it to get to the
00:40 stage where it's got to the secretary where the name is going to be changed.
00:43 We haven't even got to what the name's going to be yet.
00:46 So Senator, in terms of the actual costs in our systems to change the name, I think the
00:59 estimate is around $20,000.
01:02 In the context of the physical...
01:06 Hang on, hang on.
01:07 I think the witness is just trying to answer your question.
01:10 I'm just interested to understand, you said $20,000.
01:12 I may have a supplementary question, but I think the witness is allowed to answer the
01:16 question without being interrupted.
01:18 Thank you, Minister.
01:19 It would assist us all, me as chair, if we could allow answers to be finished and also
01:23 for the questions to be heard in silence too.
01:26 Thank you.
01:27 Mr. Wan, and then I'll come back to you, Senator Austin.
01:30 The physical signage, that's been borne by the building owner, and I don't have those
01:38 costs.
01:39 The actual costs for the change process, we haven't itemised that, but it's one strategy
01:48 part of...
01:49 Where projects of this nature always fail is in the change process.
01:53 Invariably, it is the change process.
01:55 It's getting staff to accept and take on board the new direction that we're taking in terms
02:02 of that culture, technology, and space that we're shifting and the ways of working.
02:09 Each and every time, you can go to the change process.
02:13 This is just one small strategy as part of the broader change process of a $100 million
02:21 investment that has generated savings of $140 million over 15 years.
02:26 So, in my mind, it's really money well spent because it is one component of a broader change
02:35 process that has been very well endorsed and the outcomes that we're seeing in terms of
02:41 staff acceptance of new ways of working has been very high.
02:45 [silence]