Pensioners from West Malling describe "anguish" at Royal Mail problems

A married couple from West Malling are demanding an apology from Royal Mail after an error left them without their pension for a month

Transcript

00:00 From beginning to end, all I can say is it's been very, very stressful.

00:05 Having just come back from enjoying a nice break and find the problems that we were involved in,

00:12 and I then spent nearly a week making phone calls,

00:16 and the whole situation has been really, really stressful from the point of view of the bank,

00:25 from the point of view of not having any pension, so I then got to go on to the bank and organise an overdraft

00:32 because they've decided not to pay my pension in.

00:35 So it's been very, very difficult.