Tesla apologizes for handling of customer complaint in China
- 3 years ago
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Tesla offered a rare mea culpa in China after an angry customer’s unruly protest over the safety of its electric cars went viral this week.
The dustup started Monday at Tesla’s booth at the Shanghai Auto Show. Video footage of the incident circulated on social media, showing a woman climbing atop a Model 3 sedan, shouting allegations about faulty brakes in the cars, while wearing a T-shirt that read “The Brakes Don’t Work” and “Invisible Killer.”
The woman had claimed in February that the bad brakes on her family’s Model 3 caused a crash that left her parents needing hospital treatment earlier this year.
“We apologize for failing to resolve the problem of the car owner in time,” Tesla said late Tuesday local time on its official account on Weibo, China’s Twitter-like social media platform. “We will try our best to learn the lessons of this experience.
According to The Journal, the protester, referred to simply as “Ms. Zhang,” has demanded a full refund, but Tesla has not granted one.
In its initial response to the woman’s complaints, Tesla had issued a statement last month on social media, saying that the woman’s father had been speeding at the time of the crash, citing a police report.
Tesla said in its apology that it would establish a unit that would focus on delivering customer satisfaction. It added that it obeys decisions of government departments, respects consumers, and actively cooperates with all investigations. The statement, however, did not address the protester’s claims of malfunctioning brakes.
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Tesla offered a rare mea culpa in China after an angry customer’s unruly protest over the safety of its electric cars went viral this week.
The dustup started Monday at Tesla’s booth at the Shanghai Auto Show. Video footage of the incident circulated on social media, showing a woman climbing atop a Model 3 sedan, shouting allegations about faulty brakes in the cars, while wearing a T-shirt that read “The Brakes Don’t Work” and “Invisible Killer.”
The woman had claimed in February that the bad brakes on her family’s Model 3 caused a crash that left her parents needing hospital treatment earlier this year.
“We apologize for failing to resolve the problem of the car owner in time,” Tesla said late Tuesday local time on its official account on Weibo, China’s Twitter-like social media platform. “We will try our best to learn the lessons of this experience.
According to The Journal, the protester, referred to simply as “Ms. Zhang,” has demanded a full refund, but Tesla has not granted one.
In its initial response to the woman’s complaints, Tesla had issued a statement last month on social media, saying that the woman’s father had been speeding at the time of the crash, citing a police report.
Tesla said in its apology that it would establish a unit that would focus on delivering customer satisfaction. It added that it obeys decisions of government departments, respects consumers, and actively cooperates with all investigations. The statement, however, did not address the protester’s claims of malfunctioning brakes.
-----
Mail : vesachannel@gmail.com
Find VESA Channel on Facebook: https://www.facebook.com/VesaChannel
Follow VESA Channel on Dailymotion : https://www.dailymotion.com/VesaChannel
Follow VESA Channel on Twitter : https://twitter.com/ChannelVesa