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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Best

Outside In: The Power of Putting Customers at the Center of Your Business Complete

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business Best Sellers

The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and

People Powered: How Communities Can Supercharge Your Business, Brand, and Teams For Kindle

Worth Every Penny: How to Charge What You're Worth When Everyone Else is Discounting Complete

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer Best Sellers Rank :

Full Version The Membership Economy For Kindle

Consumer Behavior: Building Marketing Strategy For Kindle