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Monster Loyalty: How Lady Gaga Turns Followers into Fanatics Complete

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Full Version Human Sigma: Managing the Employee-Customer Encounter Best Sellers Rank : #1

Hospitality from the Heart: Engage Your Employees, Deliver Extraordinary Service, and Create

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The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big

Full Version Retail Reset: How to Win the Marketplace for the Next 20 Years For Kindle

Make Some Noise: The Unconventional Road to Dominance Complete

Full Version Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front