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The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets

Badass: Making Users Awesome Review

The Snowball System: How to Win More Business and Turn Clients into Raving Fans For Kindle

Marketing to Mindstates: The Practical Guide to Applying Behavior Design to Research and

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

Full Version Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with