- 2 days ago
#Airport 24-7
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00:00what's up there's oh okay righty-o so the aircraft coming in from Nandy in
00:07around about 25 minutes they've requested AFP because they found cannabis
00:11they've requested the attendance of the Australian Federal Police and Australian
00:15Border Force they may have to keep everybody on board question find out
00:20where it came from still haven't cleared it for departure so cleaners and stuff
00:24can't get on so we may be copping a delay but we'll see in Australia just down the
00:33road can mean hundreds of kilometres so to keep everyone connected we rely on
00:41planes and lots of them crucial to this highway in the sky is Melbourne Airport
00:53Melbourne Airport expect the unexpected it's the busiest airport in the country
00:59that operates 24 hours a day they might not have experienced something like this
01:04before seven days a week we've had fog we've had rain so tonight we've got to
01:09get it done we've unprecedented access the team are always on alert from the
01:16control tower first aid call to the tarmac it's all about speed to the airport's
01:2124-7 nerve center even if there's an incident we're the ones scrambling and
01:25passengers still have a smooth journey we're going behind the scenes we're
01:29looking at the cameras now to places very few people get to see
01:35what's inside that all to keep Melbourne Airport running smoothly safely
01:42suspected firearms still in the chamber and on time two down one to go at a 24-7
01:49airport every I don't want this kangaroo jumping anyway second counts so he's
01:5610 to 6 we're on scene we're gonna green light we get to go
02:01get to go home yeah
02:11yeah
02:19yeah it's too heavy for me head of media and communications Andrew has always been an
02:30and aviation buff.
02:31You've got to keep the place looking tidy.
02:33I love aeroplanes.
02:34I've always been a bit of a plane geek, so the fact I can look out of the runway from
02:38the office window is a bit of a buzz.
02:40I'm not the only plane nerd here, there's a lot of others.
02:43It's really good to work with people like that who sort of all share the passion.
02:47I can talk about aeroplanes in the office, no one rolls their eyes at me anymore.
02:51Hey, good, how are you?
02:54Andrew is preparing for a big day at the airport.
02:56Yep, so we're expecting today could be our busiest day ever in the international terminal.
03:03So we're expecting around 46,000 people through the international terminal.
03:07And the Chinese airline Junyao will be touching down in Australia for the first time.
03:13For us to be able to get a new carrier in from China is really exciting.
03:16And for them to be starting with daily flights as well, they're doing three days a week initially.
03:20Oh, sorry, can I just grab this?
03:23Hello, this is Andrew.
03:25No, no, so then there's another new plane, we've got a lot of new planes today.
03:30The airport is also welcoming a new Malaysia Airlines aircraft.
03:34I'm kind of excited to get on board and see what they've done with it.
03:37You know, your car has a new smell when you get on, planes do as well.
03:41You can tell, it's new, it feels, I don't know, it feels good.
03:44I'm glad you were both early, it's taken a lot of pressure off.
03:48This morning, Andrew will be sharing his excitement during two live TV crosses.
03:52And they're on air at 10 past seven and 20 past seven, so hopefully we'll have a nice,
03:57shiny new plane for us to stand in front of.
04:01And overnight, the first aircraft has picked up pace.
04:05It's 6.46, our plane's about 14 minutes away, it's a little bit early.
04:12Sometimes these early morning flights, they make up a lot of time overnight and you set
04:15your alarm and wake up and see that it's running 45 minutes early and it's a bit of a panic,
04:19so sorry.
04:20Hello, this is Andrew.
04:22This morning, Andrew has arranged for a group of plane spotters to witness the new airline's arrival.
04:28Oh, there's our spotters over there, just coming over for a look.
04:32We should see it in a moment actually.
04:35There it is, there's our plane.
04:39Just touching down.
04:42It's very pretty.
04:46All planes are pretty, but this one's particularly pretty.
04:48Have a look at it.
04:49It's lovely.
04:51As the inaugural flight touches down, it's greeted with a special welcome.
04:57There's a lot of ceremony that goes into first flights.
05:00It's a real milestone that we like to mark.
05:02So we've arranged with the airport firefighting service for a water arch.
05:09It's just a really nice visual, you know, welcome to town.
05:14So here we go, they're moving again now, so everybody must be set up.
05:21This morning, Terminal Coordinator Steve is starting his regular patrols.
05:27Melbourne Airport, Stephen speaking.
05:30Oh, good morning.
05:33I'd recognise that voice from anywhere.
05:35I'm good.
05:36How are you?
05:37Today, we've got the school holiday passenger traffic, so it is a very busy time.
05:42What do you have for us?
05:43I doubt you're calling to ask me what my favourite colour is.
05:45It's blue.
05:46It's blue, actually.
05:48We've been all right so far.
05:49Everything's been coping.
05:50All of our infrastructure and facilities are holding up.
05:53Today's going to be stock standard.
05:55We'll hopefully be stock standard, actually, I should say.
05:58All right, Tosie.
05:59Thanks.
06:00Bye.
06:01In the Integrated Operations Centre, Steve is awaiting the return of an old workmate.
06:08Hello.
06:09Hey.
06:10Hi, Peter.
06:11What's up?
06:12Welcome back.
06:14It's been too long.
06:15How are you?
06:16Good.
06:17I'm good.
06:18How are you?
06:19Good.
06:20I'm good.
06:21How are you?
06:22Good.
06:23So, Steph was my partner when I first started here as a terminal coordinator and I was hers.
06:26We both started pretty much at the exact same time.
06:28Yep.
06:29And then she quite rudely actually went off on maternity leave and had a baby.
06:34Sorry.
06:35No, it's good to be back.
06:38Yeah.
06:39Hopefully something good happens today.
06:42Melbourne Airport Emergency, what is the emergency?
06:44Uh, generally from Virgin.
06:45I have been requesting a paramedic at Foxtrot 13.
06:50Yep.
06:51It has severe chest pain.
06:52It's a female.
06:53She's 69.
06:54I don't think she's on any medication.
06:57I think she's being willed off the aircraft now.
06:59I'm going to have to run ahead.
07:02Alright.
07:03So, I'm going to run.
07:05On alert to help with a medical emergency, Steve is racing to gate 13.
07:14And his colleague Steph also rushes to assist.
07:17Excuse me, sir.
07:18Excuse me, sir.
07:20Every second can make a difference.
07:29Do you have any medical history regarding heart problems or anything like that?
07:34At gate 13, a female passenger is displaying symptoms of a potential heart attack and is
07:41being treated by first responders.
07:44She's got pain down her back.
07:46Bit of tightness in breath.
07:47She's nauseous.
07:48It's a triple zero call out.
07:50So, Ambulance Victoria arriving at the moment.
07:53Um, AF, so Aviation Rescue Firefighting there on site.
07:57We should have the transport vehicle with us shortly.
08:02For Steve and Steph and the first responders, swift action is a priority.
08:08Just watch your back.
08:10The fact that the response has been as quick as it has been is fantastic.
08:14And were anything to happen, hopefully it doesn't.
08:17We have majority of people here to help with the situation.
08:20And within minutes, Ambulance Victoria has arrived on site.
08:26Seeing the passenger sitting up, breathing conscious, is the best outcome we could hope for.
08:31And hopefully it stays like that.
08:33Yeah, she seems okay.
08:36Presents differently for women.
08:39Yeah, it's also present the same as the man.
08:43Yeah.
08:44It's not great.
08:45Both her and the husband were about to head to the Gold Coast for a wedding tomorrow.
08:49They're definitely giving her something, so.
08:52I really hope the issue might be identified.
08:55She's discharged and she can come back tomorrow on the first flight to the Gold Coast and get to the wedding.
09:00That's what we're hoping for.
09:02However, within moments, the passenger's condition has changed.
09:07They have administered the passenger some morphine because she was in a bit of pain.
09:14She does appear to have deteriorated a little bit, something to do with the blood pressure I've overheard.
09:20What I'm hoping doesn't happen is for the passenger to lose consciousness.
09:24If the passenger does lose consciousness, that's when we're really concerned.
09:28As the patient's condition has worsened, the decision has been made to transfer her to the Royal Melbourne Hospital.
09:38Steph and I have both been in a situation where it's the worst possible outcome.
09:42And so when we do see a passenger leave the airport and they're conscious and they're breathing,
09:47sometimes it can be a sense of closure for us, even though we really don't know their final outcome.
09:52Is the passenger going to be able to travel to the Gold Coast tomorrow?
09:55I genuinely don't know. I genuinely hope so.
09:58But there's also every chance they might have to cancel this trip.
10:01Unfortunately, the patient wasn't able to fly to the Gold Coast.
10:06But she is now recovering from ongoing medical issues.
10:10At Melbourne Airport, it's not always 30 degrees and sunny.
10:25Managing turbulent weather is paramount to the safety of all travellers.
10:31And while planes are built to handle strong winds, rain and even lightning,
10:38the weather data used by the Bureau of Meteorology ensures the safety of every flight path.
10:46The Bureau of Meteorology plays a really critical role in not just forecasting for the general public,
10:56but also for aviation forecasts specifically.
10:58And our role is to make sure that planes take off and land safely right across Australia.
11:03At this location here, we do have observations being taken as well as weather balloons being launched.
11:09Weather balloons were invented in the 1890s.
11:13Developed in France, they have since been widely used to obtain weather readings worldwide.
11:19These balloons are actually made from natural rubber.
11:23They can expand a lot more than typical balloon that you do get at the party supply store.
11:27The weather balloon goes all the way up into the atmosphere until the hydrogen balloon expands and bursts.
11:33This is a radiosonde.
11:34So this is the critical part of the weather balloon that actually transmits the important information
11:39that we at the Bureau use to produce our forecasts for the airport.
11:42And it is attached to this foil parachute here.
11:45So because it will be falling back to the earth,
11:47this parachute here helps to slow the fall a little bit more.
11:51They're quite light.
11:53Because it is made of polystyrene foam,
11:55it weighs no more than probably 100 grams.
11:57And that means that as it does fall back to the earth,
11:59it essentially minimises any sort of impact that might have to any property or people on the ground.
12:06This morning's readings will provide Melbourne Airport with essential data for all outbound aircraft.
12:13So now we're going to the location where we actually launch the balloon.
12:19Because we use hydrogen gas, it is extremely flammable.
12:22So the balloon will actually be filled remotely.
12:25Before the hydrogen gas can be pumped into the balloon,
12:29it needs to be secured to the gas line inside the balloon launcher.
12:35So the balloon has been loaded, it is ready to fill with hydrogen.
12:38So we're now standing where the hydrogen can be used to fill the balloon.
12:41That's of course done remotely.
12:43We're now counting down for 3 minutes and 30 seconds.
12:46So just let that do its thing and fill with hydrogen.
12:49Once the balloon gets released,
12:51it will start transmitting its data back down to the Bureau,
12:55who can then start to build their forecasts.
12:58Once the balloon goes up, we've received data in real time on the screen.
13:02That is the temperature, humidity, pressure and also the wind speed and direction.
13:06But also from a forecaster point of view, on a day like today,
13:09it is quite humid and unsettled.
13:11So it tells us a little bit about the risk of storms.
13:13Storm activity is one of the main disruptors to flights at Melbourne Airport.
13:22So it's crucial for pilots that all information is captured twice daily, every single day.
13:30The balloon has been filled,
13:32so now we're going to call the air traffic control tower
13:34just to get it all clear before we do launch the balloon.
13:36Plus the 824, wind 1, 5, 0 degrees, 3 knots, runway 1, 6, clear to land.
13:43The Bureau of Mail is based just in front of us here on-site at the airport.
13:47They release a weather balloon and they call us for approval to release it.
13:53Jonathan here from the Melbourne hub.
13:55Are we good to launch?
13:58Today's launch is given the all clear by the control tower
14:02and Jonathan can now head outside and release the balloon.
14:06Now we just check to make sure there are no planes in the immediate vicinity
14:10and we're good to go, ready to launch.
14:20The weather balloon has gone up.
14:22There it is.
14:24With the balloon now ascending into the atmosphere,
14:27it has already begun transmitting readings back down to Jonathan.
14:31So the Radisson is transmitting data in real time
14:34and we're seeing this now on the computer screen here.
14:37So the temperature line is shown in the red.
14:39It's showing that going with height, temperature is declining quite quickly.
14:42So it's currently minus 18 degrees at a height of 6 kilometres.
14:46And this green line here shows us the relative humidity
14:48at all those different points in the atmosphere.
14:51But this is really critical information to tell us
14:53how the atmosphere is looking in that 3D sense.
14:56Once all the information is collected,
14:58not only does the Bureau of Meteorology share it with Melbourne Airport,
15:03but they also publish their findings with agencies around the world.
15:08In this image here, you can see there's quite a bit of water vapour and moisture
15:11moving across Melbourne and South-East Australia,
15:13those storms approaching from the west.
15:15So everything's sort of lining up with the observations from the Radisson
15:18and also what we're seeing in real time.
15:20For now, the storms are not impacting flight departures.
15:25And as for this trusty weather device...
15:28So the balloon does rise up into anywhere between
15:3020 to 30 kilometres above the surface of the earth,
15:33at which point it expands and then pops.
15:35Each Radisson does have a serial number
15:37and we can actually match that to the balloon launch itself
15:39to see what actually did travel.
15:41Just a fusspot.
15:53Whoa!
15:54This morning, installation director Ty and his team
15:58are visually transforming the Terminal 2 departures wall.
16:01We always really enjoy working here
16:03because people tend to come up and ask us lots of questions about it.
16:07They want to take photos and put it on Instagram.
16:09So, yeah, it's good.
16:11A part of the wall will be covered in red poppies
16:14to commemorate Remembrance Day.
16:17The concept was that where it says Melbourne
16:19in the shape cut, the wider battens,
16:22that we would treat those areas.
16:24So we will cover up all the larger parts
16:28and those parts will ultimately spell out Melbourne.
16:31And it looks really spectacular from when you stand back.
16:34Yeah, yeah, it's beautiful.
16:37Reflecting the number of Victorians who lost their lives in World War I,
16:41approximately 19,000 poppies will be attached to the wall.
16:46And such a large-scale project requires extensive planning.
16:52So we've got all the parts all sorted.
16:54They're all numbered.
16:55They've all been pre-prepared with the adhesive on the back,
16:58which is a removable tab.
17:00So we'll just work our way along,
17:02do all the longs and the shorts and all the odd-shaped pieces,
17:05but it's all pretty straightforward.
17:06We know the wall pretty well, so it all goes pretty smoothly.
17:10I reckon we're probably at about 12,000.
17:1412,000 are up.
17:16Yep.
17:17I think that would be a pretty good guess.
17:19Heavily involved in the commemoration
17:21is the airport support worker, senior chaplain Martin.
17:25I love it this time of year when the wall gets done,
17:28and it's pretty amazing.
17:30Hey, Ty.
17:31How are you going, mate?
17:32How are you going?
17:33Good, good.
17:34At 11 o'clock, we'll send out the last post and everything else.
17:37That would be fantastic.
17:38That would be lovely.
17:39This looks amazing once it's done.
17:40Yeah.
17:41Excellent.
17:42Huge job.
17:43I sort of help in organising the ceremony,
17:46and I'm also responsible for recruiting the bugle players,
17:50and we'll have them scattered across the airport.
17:53And then it's just amazing to see the response of passengers and staff
17:57take the time to honour and respect those who have fallen,
18:00and we remember the loss on the 11th of the 11th.
18:04The ceremony is happening very soon,
18:07so Ty and his team need to get cracking.
18:10None of the ewes done yet,
18:11so the ewes still coming.
18:12That's in some other packaging
18:14that's coming up from the loading dock now.
18:16But, um, yeah, over halfway.
18:18A bit over halfway.
18:19Ready to go with this one, Jess?
18:20OK.
18:21It looks fantastic.
18:22Cool.
18:23Yeah, all the best.
18:24Thanks, Ty.
18:25Thanks, Martin.
18:26See ya.
18:29At T2,
18:31the installation of red poppies
18:33is ready just in time
18:35for Melbourne Airport's Remembrance Day service.
18:38I think remembrance is even more important,
18:41the fact that we don't have any World War I diggers anymore,
18:44so it's up to us, the next generation, to remember
18:47and remember the sacrifice that was paid
18:50so that we can enjoy this freedom
18:52to travel around the world in relative peace.
18:57For today's ceremony,
18:59Martin is wearing a special uniform.
19:01This is known as a stole,
19:03and it's just worn as a way of signifying
19:06that we're doing something formal.
19:08It's worn as a garment that's a part of a ritual.
19:12Say the oath.
19:14Accompanied by bugle player Alan,
19:16Martin commences today's ceremony
19:19with the oath of remembrance.
19:21Ladies and gentlemen,
19:24if we could just pause for a moment, please.
19:26They shall not grow old,
19:30as we that are left grow old.
19:32Age shall not weary them,
19:34nor the years condemn.
19:36In the going down of the sun,
19:38we will remember them,
19:40lest we forget.
19:42The last post is a bugle call from the late 18th century,
19:57traditionally used by the British Army
19:58to mark the end of a day in military camp.
20:00It is now used by Commonwealth nations at military funerals
20:03and ceremonies commemorating those who have died in war.
20:19Thank you, ladies and gentlemen.
20:40It's just amazing, in a busy airport,
20:42to see an airport and right across our terminals
20:44would have gone silent for those few minutes.
20:46It's a really special time,
20:48just for three or four minutes,
20:50to stand and reflect and remember.
20:52So a very special time.
20:54Thanks again.
20:55All right, really appreciate it.
21:02This escalator is completely cactus.
21:04Oh, going down?
21:06The one that used to come up.
21:08This afternoon,
21:09terminal coordinators Steve and Steph
21:12are patrolling with purpose.
21:14It's like running a marathon with him.
21:15Oh, I just have that habit.
21:17He is so fast.
21:19When we do our walks, you just...
21:21It's like I'm being chased.
21:22Yeah.
21:23I don't like to walk out fast, but you know.
21:25You don't like to walk.
21:27I do, sometimes.
21:31In the terminal, Steve is trying to fix a monitor.
21:37What's wrong with that?
21:38It wasn't on, so I need to find out if it was off for a reason.
21:47Yo.
21:50Oh, okay.
21:51Righty-o.
21:52Okay, no problems.
21:53All right, we'll head down.
21:54All right.
21:55Thanks.
21:56Bye.
21:57So, the aircraft coming in from Nandy in around about 25 minutes,
22:02they've requested AFP because they found cannabis in the cabin.
22:06Fiji Airways staff found a cannabis vape under a seat
22:10while the flight was mid-air.
22:12Steve and Steph immediately head to the gate.
22:16They've requested the attendance of the Australian Federal Police
22:19and Australian Border Force.
22:20So, being an illicit substance,
22:22of course, the relevant authorities are going to attend.
22:25It is a criminal offence to bring narcotics into Australia.
22:29And at gate five,
22:31the Federal Police and Australian Border Force are already on site.
22:37So, the issue that's currently unfolding
22:39is a matter for the Federal Police and Border Force.
22:41I'm here to make sure that there's not going to be any other,
22:44I suppose, roll-on impact to the airport.
22:47So, if passengers do have to stay on board,
22:49it's going to then impact the flight going back out to Nandy.
22:53They're already offloading the bags.
22:54If passengers aren't able to go down and collect the bags,
22:57that could then impact the next airline
22:59that's using that arrivals carousel.
23:01Hey, guys.
23:03Just wondering, with this one,
23:04would we be holding passengers on board for a little bit?
23:06Do you know, or...?
23:07There'll be a few passengers on board.
23:09Yeah, that's... Yeah, totally fair.
23:11So, the aircraft's now pulled onto bay,
23:13the bridge has been docked.
23:15Border Force and the Federal Police were there to meet it on arrival.
23:18They may have to keep everybody on board,
23:20question people, find out where it came from.
23:23Does it belong to somebody on board that flight?
23:26Did it actually come from a flight on the previous sector?
23:29Yeah, we don't know.
23:30That's up to Border Force and the Federal Police.
23:33As police interview passengers on board about the vape,
23:36the airline's schedule may be interrupted.
23:39AFP and ABF still haven't cleared it for departure,
23:42so cleaners and stuff can't get on.
23:44So, we may be cupping a delay, but we'll see.
23:46So, this aircraft is due to go back to Nandy at 1.45,
23:50and the time is now, uh, 12.40.
23:54So, we are getting to those critical moments regarding a delay.
24:03After a lengthy investigation into the origin of a cannabis vape
24:07found on the plane,
24:08some passengers are finally allowed to exit the aircraft.
24:12So, the majority of the passengers have disembarked,
24:14and then a few more are coming off in very slow jibs and drabs.
24:17So, I'd say they're the passengers
24:19that are being questioned by AFP and ABF.
24:22After their investigations,
24:24authorities couldn't ascertain who owned the vape left under a seat.
24:28Therefore, they were unable to make an arrest.
24:31So, what they found on board was a vape that contained THC oil.
24:35It is still the same response from law enforcement,
24:37whether or not it's a small amount, big amount.
24:40It's still an illicit substance,
24:42something that needs to be controlled coming into Australia.
24:45Cleaners have got on, caterers have got on.
24:47Uh, we still have around about, say, maybe 50 minutes until departure.
24:50So, every chance this aircraft will get out on time,
24:53or with a minimal delay.
24:58Welcoming a new airline to Melbourne Airport
25:01is a cause for celebration.
25:04This is our formal welcome ceremony for Junyao.
25:06So, we've got their deputy chairman,
25:08we've got our chief of aviation.
25:10Just the dignitary's doing a little formal welcome to Melbourne.
25:12And self-confessed plane geek Andrew
25:15is thrilled to welcome another new aircraft,
25:18also arriving today.
25:20Malaysia Airlines is bringing in their brand-new A330neo
25:23on its first-ever commercial flight this morning,
25:25and they're opening it up to media.
25:27Well, it's always exciting to see something new.
25:29And to be one of the first to get to have a look at it,
25:31that's always a bit of a buzz as well.
25:32So, I'll be interested to just have a look
25:34and see what they've done with it.
25:35As Andrew awaits the arrival
25:37of the new Malaysia Airlines plane...
25:40And there goes Junyao.
25:41..the Junyao aircraft is ready to make its return flight.
25:45Oh, the spotters will lose their minds
25:46if those two go past each other.
25:48The photo that dreams are made of if you're a plane spotter,
25:52so very exciting.
25:54I can't believe the timing gods have worked out.
25:56Malaysia was supposed to land about 25 minutes
25:58after Junyao took off,
25:59so Malaysia's come in early,
26:01so the spotters have kicked a goal there.
26:06Here's Malaysia about to touch down.
26:11There we go. Look at that. Very pretty.
26:14So that's the first-ever commercial flight
26:16for that aircraft all done.
26:18It's beautiful.
26:19Very shiny, new plane.
26:22Oh, look at that.
26:23The airfield team had just sent me a video of the spotters.
26:25Look at that.
26:26Malaysia lands.
26:27There's all the spotters.
26:28Just pan around, keep panning, panning.
26:31And there's Junyao going past.
26:33It's the moment AvGeek dreams are made of.
26:37Go and see if we can make some more dreams.
26:42And after one final interview...
26:44Yeah, so it's a particularly exciting day for us
26:46because we've got a new airline and a new plane.
26:48You don't often get either,
26:50so to get both on the one day is really exciting.
26:52And we're very proud of the fact that they chose Melbourne
26:54as the first place they wanted to fly it.
26:57Andrew's duties are done.
26:59I'm a bit cooked.
27:02It's been fun though.
27:04But I'm cooked.
27:05I'm cooked.
27:06As gatekeepers of the sky...
27:15Cathay 134, follow the Jetstar 320 on Echo.
27:19Australian air traffic controllers manage 11% of the world's airspace.
27:24Right, clear.
27:25B3.
27:26Record taxiways.
27:27Clearing for Charlie.
27:28Keelink 79 ground.
27:29Left into Victor, then Tango.
27:30About one six.
27:31Clear lane.
27:32Quarter six aircraft.
27:33They are responsible for clearing and controlling aircraft.
27:37That's the 318.
27:38Behind the outgoing company.
27:39Continue to live up.
27:41As they take off and land safely around the country.
27:451-8-0.
27:462-7's closed.
27:47Alpha's closed.
27:48Chuck Purple 2 give way to the China Eastern Alpha 30.
27:51They're turning north into Alpha.
27:53But not all traffic controllers are found in towers next to the runway.
28:01Air Services Australia operates 29 control towers across the country,
28:06as well as two larger operation centres based in Brisbane and Melbourne.
28:12Malaysia 123, contact centre 133, December 5.
28:15Just confirm you've got a flight plan in the system.
28:18I think a lot of people think that aircraft are controlled
28:22from their departure tower, but we've got a whole middle chunk of the flight
28:27where you need to be constantly watched for the safety of the passengers
28:32and the planes and everyone, that there's someone looking out for them in the sky.
28:40At the moment, I'm controlling what we call Rangers airspace,
28:44which is basically a third of my airspace, around Dubbo, Broken Hill, up to Oodnadatta.
28:52As an air traffic controller, Gemma is tasked with making certain
28:56all aircraft flight paths are clear and safe,
29:00and no potential conflicts arise between planes en route.
29:04I'm talking to a lot of pilots at the moment.
29:08I've got about 20 on frequency airline pilots
29:12from a lot of international airlines, Australian airlines,
29:15all coming through the airspace at the same time.
29:18Everything that they want to do, they have to ask for my permission essentially.
29:23You'd be surprised how often actually two aircraft will be wanting to be,
29:27the exact latitude, longitude, altitudes.
29:31It happens all the time.
29:33Each nation has control over its own airspace
29:37and an aircraft flying out of one zone and into another
29:41must get air traffic controls permission before crossing those borders.
29:46For Gemma and her colleagues, safety is critical.
29:50We have a lot of tools that will alert us to potential conflicts,
29:55whether they're short-term or longer range.
29:58Charm 462 Melbourne Centre Standard.
30:01And the aircraft also have their systems
30:04that will alert them to potential conflicts.
30:08It can take up to two years of training and work placement
30:12to become a fully qualified air traffic controller.
30:16And to be selected, you'll need to display certain characteristics.
30:21It's definitely a personality trait for an air traffic controller
30:24to be able to remain calm.
30:26I didn't really know what I wanted to do when I left school,
30:29but my dad is actually a pilot for Emirates.
30:33And so I kind of grew up around aviation and he wanted me to learn to fly.
30:38And I said, absolutely not. I'd rather have my feet on the ground.
30:41And yeah, I applied and here we are.
30:44He was very proud.
30:46We have actually spoken on the radio before a couple of times,
30:49which was very emotional for both of us.
30:53I cried, he cried.
30:55Yeah, it was very, very special.
30:58Definitely my favourite day at work.
30:59It's a new day and in Terminal 2, there's a flurry of activity.
31:12Would you don't please take coffee orders and any food orders that the team would like?
31:21The models.
31:23It's under control.
31:26Everything's looking great.
31:28But let's hope that the next couple of hours stay that way too.
31:33Event managers Sharon and Catherine are currently setting up for a fashion show
31:39to premiere the airport's new range of uniforms.
31:43So I'm part of the events team at Melbourne Airport and today I'm coordinating this event with Sharon.
31:51I'm just basically looking after all the logistics.
31:54They need food first.
31:55Yep.
31:56They need make-up.
31:57Yes.
31:58And then they get their outfits on.
32:00So we have 34 models today.
32:02They are all staff from around Melbourne Airport.
32:06Lanyards, lanyards.
32:08Lanyards, lanyards.
32:10This has been in the works for a few years now.
32:12No, I don't have a deal.
32:13Okay.
32:14I'm going to give her a quick ring.
32:15Okay.
32:16Nothing bad is going to happen today.
32:17We've got this all under control and it will go off smoothly.
32:21The production today is as professional as it gets.
32:25From the runway and photographers, to the special guest hosts, the ever fabulous Mitch and Mark.
32:33We are so delighted being out here, Mark.
32:35We are very excited.
32:37Big Jay from Melbourne Airport is the first time in the history of the universe.
32:39They've had a consistent uniform through a whole airport team.
32:45We're very excited to be able to host that because it's unique.
32:48It's new, very Melbourne, very chic.
32:51Jumping off patrol and onto the runway for today's event is terminal coordinator, Steve.
32:57I haven't actually been on this type of runway before, but look, it's the first time and I'm sure it'll be the last time.
33:06How long would it take to fix this?
33:08Their first choice wasn't available.
33:11Neither was their second or third.
33:13Eventually they got to me and I'm a sucker for a free breakfast.
33:15I don't actually know what the free breakfast is.
33:19I'm hoping it's a proper like breakfast and not just like a model's breakfast, like black coffee and cigarettes.
33:28Hey, here we go. Thank you.
33:30Do you know where to take it?
33:31Yeah, I know. Yeah, run.
33:32I think I need a headset.
33:37You've got one for me anyway, because I want to communicate with Alex if they're not smiling enough, if they're looking down.
33:44The thing I've been the most worried about is that the models aren't real models.
33:49They're staff and this is just really new to them.
33:54I never worry about what we do, the preparation and the work that Catherine does regarding the logistics, but it's just all those things that can happen right at the end.
34:05If you don't hear from me, you know it's all going perfectly.
34:09Showtime isn't far off, so the budding models need to get their gear on.
34:15I'm wearing the puffer vest, the shirt and the chinos and the black kicks.
34:19Here we are.
34:20But the good thing about the uniform is we can mix and match the different pieces to kind of suit our style.
34:27So this is the grand reveal.
34:30What do you think?
34:32Yeah, I really like it. These pants are very tight though.
34:36So one wrong move at the hip and this is turning into a different kind of show.
34:41And I don't give that for free.
34:50How's your day been?
34:58Yeah, all right, all right.
34:59All right?
35:00Easy, now it's on a bit quiet.
35:01Yeah. It's that lull before the storm?
35:02Yep.
35:04See ya.
35:06As Melbourne Airport's only full-time chaplain, Martin is back on the beat.
35:11You're right there ma'am, looking for the right gate.
35:15I must say this is the best job I've ever had.
35:17Knowing that maybe we've made a little bit of a difference.
35:20Go down the bottom of the escalator and then you'll see the updated board on where the gates are.
35:24All right.
35:26It might be helping people who are homeless or turn up at the airport, people with mental health.
35:32But then it can be some significant stuff like when there's a death or a major incident and obviously human care is needed.
35:40And we sit alongside those people through those processes.
35:45Today, he's on his way to support a young homeless man.
35:49How are you?
35:51Who missed a flight to Sydney last night and slept in the airport.
35:54So we're going to head down to Terminal 4 to meet the young man who arrived at the airport last night, homeless.
36:01His family, they can't help because they had bought him a ticket, but unfortunately he missed his flight due to, you know, not being able to make life work, which happens because it can be very chaotic.
36:14So I'll go and meet him because he's showing a bit of anxiety, I'm going to take him through security.
36:18Well, he hasn't had anything to eat for a few days, so I'm going to make sure he has some lunch before we get him on a flight.
36:24So Martin first met Evan this morning in a distressed state.
36:30He was very stressed out, didn't know what to do, almost on the verge of tears.
36:34And the staff who phoned me were concerned about him.
36:36And he's come to offer some support to Evan before he boards his flight.
36:40Oh!
36:41Yeah.
36:42You going?
36:43I was looking for you.
36:44How are you going?
36:45Yeah, he's pretty.
36:46At least you've got a smile on your face.
36:48It was a bit tough this morning when I saw you.
36:50Yeah, it's been a little bit stressful, but thanks to you, you know, you really helped me.
36:55Yeah.
36:57Through the generosity of the airport, Evan is being provided with a ticket to Sydney and will depart this afternoon.
37:03And Martin has organised a meal for him.
37:07So what I'll do, I'll get you some lunch.
37:10You can just sit in this area here.
37:13At least I know he's got food in him and that way, you know, he's got something to get him through until he gets himself sorted.
37:22I think sometimes one of our roles is to give people a little bit of hope when they feel that there's no hope.
37:28So he's lost his ticket.
37:29He's got family saying they can't help.
37:31Now that he knows he's going home, you can see he's feeling better about himself and hopefully that's what we've helped make happen.
37:39After a quick meal, Evan is ready to board his flight.
37:44My friends are grateful that I can finally get home and not have to spend another day on the streets in Melbourne.
37:50Well, that's it. It's tough on the streets.
37:53Yeah, it's been rough.
37:55Yeah, Evan's good to go now.
37:56He didn't want to spend another night on the streets in Melbourne.
37:59Getting him home where he's with his family and friends is fantastic.
38:04What a better hug, mate.
38:05Yeah, take care.
38:06And I hope everything works out for you.
38:08Alright?
38:09You're amazing.
38:10Amazing young man.
38:11Take care.
38:12Melbourne Airport's amazing.
38:13Thanks, everyone.
38:14Appreciate it.
38:15It's good to go home.
38:16Yeah, it means a lot.
38:18It's good to know that there's still people out there, you know, that are kind and it gives me hope for people.
38:23Like, I've been let down by a lot of people and there's not many people that are willing to help without any attachments.
38:31We feel so privileged and humbled that we are in a place where we can make a difference.
38:38We don't always get a positive response.
38:40There are sometimes those negative.
38:42But the majority of people and the majority of staff are so welcoming to us and we just feel humbled to be able to sometimes make a difference for people.
38:50Something that gets me out of bed every day.
38:52Hey guys, how are you?
38:53In Terminal 2's shopping precinct, the staff models for today's fashion show are getting some last minute catwalk tips.
39:09Any tips or tricks for heading down this runway?
39:11Yeah, one foot out to the other.
39:13Fair enough.
39:14Really?
39:15Okay, fair enough.
39:20I believe all the models are very excited.
39:23I haven't seen any nervousness from them.
39:27There is a few that didn't feel like they needed any hair and makeup because they're already beautiful.
39:31Look at you!
39:32Look how cute you are!
39:34With the guests from the various airline partners seated.
39:38The standing room behind.
39:40It's almost time for a fashion takeoff on a very different type of runway.
39:45We've got 150 people here today and it's a really, really big deal for Melbourne Airport to launch this.
39:51We've got TV cameras, we've got videographers, we've got photographers.
39:55Alright, come down.
39:56They were very excited at rehearsal yesterday, so I think they'll be pretty good.
40:00Yeah, I think so too.
40:01I think so too.
40:02I think so too.
40:03Just want to make sure I don't fall over.
40:04The shooter.
40:05Good morning Melbourne Airport.
40:07Welcome to the runway show.
40:10Mitch and I are so excited to see the people who will be wearing this showing it off to you today.
40:16Get on your tongue!
40:18Slow down.
40:19Smile!
40:20I am forever going to be a woo girl.
40:23Woohoo!
40:24I am there to cheer them on always.
40:26Let's go!
40:27We have Melbourne Airport reception Lynn looking stylish and smart in a suit.
40:32Black shirt.
40:33Michelle is wearing the same blazer but with a scoot deck blouse.
40:38Very Melbourne.
40:39Now Crystal's wearing a black suit and look at the gorgeous pop of blush underneath.
40:44She looks cute as in those white sneakers that are also brilliant.
40:49Nobody's fallen over yet but we still have more than half the team to go.
40:52Lauren, Sharon and Daniel.
40:53This time with a modern teal colour.
40:54Melbourne Beach is the home of the moment.
40:55It's all about style and comfort.
40:56Work at ABO.
40:57Work at ABO.
40:58Work at ABO.
40:59Steve shows how the black shirt with teal green trim can be worn with a very cool
41:16cover and black chinos.
41:18We see the Melbourne Bypass logo everywhere.
41:20Smile!
41:21Kesh also has a branded color, chinos and a little bezel belt that fits the teal white
41:28past treatment.
41:29Even the logo on the back, fantastic.
41:32All this work just looks to be over and done within about 20 minutes.
41:36Give a big round of applause for all of our models.
41:39Yes!
41:40Don't miss them.
41:41You can't miss them.
41:42Today has been 10 out of 10.
41:46Rick, that was so much fun.
41:49We always knew that it was going to be a great success and it just all came together right
41:55at the end.
41:56All of the models have strutted their stuff and it's time to celebrate with collection designer Julie.
42:03We're just delighted with the way it went.
42:05It's time to just relax a little bit and share in the success of it.
42:08Oh!
42:09Oh!
42:11It was fun!
42:12It was so much fun.
42:13Done.
42:14We're finished.
42:15Let's go and have our photo taken.
42:16Come on.
42:17Yeah, come on.
42:18A lot of work has gone into the organisation and the logistics and it's really worth all
42:23the hard effort.
42:24For the 20,000 dedicated and passionate people who work at Melbourne Airport.
42:39It's always good to know that our work is appreciated.
42:41It keeps you doing what you're doing and loving what you're doing.
42:45Safe travel is always a priority.
42:48Whether it's me as the CEO or the electrician doing a job, we all play our part.
42:54From over 3,000 cameras in the IOC.
42:57The most simple things could be the issue.
43:00To the baggage handlers below the wing.
43:03Good job, Shane.
43:05Every single department works tirelessly around the clock.
43:08Anything else that heads my way before 1am I can get through it.
43:11In the mini city that never sleeps.
43:14All stations, all stations.
43:16Because welcoming travellers 24 hours a day, seven days a week.
43:20I had hair before I started this job.
43:24And connecting people to loved ones.
43:27Adventure and the world is the heart of Melbourne Airport.
43:34I love my job.
43:36No one else has an office like this really.
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