FCA: Drivers should complain directly on car finance

ODN

Financial Conduct Authority Chief Executive Nikhil Rathi urges consumers to contact their car finance provider directly, rather than using claims firms, amid an ongoing investigation into misselling.   Report by Etemadil. Like us on Facebook at http://www.facebook.com/itn and follow us on Twitter at http://twitter.com/itn

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00:00So we're going to work with firms now to look at what is operationally possible.

00:04My message to everybody is, instead of telling us what all the problems are, work with us on the solutions.

00:10There are practical ways in which much of this can be solved.

00:13Of course, consumers who may be concerned can always contact their car finance company and make a complaint.

00:20And those who haven't done so and who are concerned should do so now.

00:23We said that consumers should think twice before using a claims management company or a law firm

00:28who may take 30% of any compensation that you are owed.

00:32And they've been making some quite exaggerated claims at times about what amount might be due.

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