Customer Gets Humiliated _ Café Confrontation _ Viral Video

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Transcript

00:00What's the most epic way you've seen an entitled customer get destroyed?

00:03I work at a trendy cafe downtown.

00:05Last Thursday around lunch rush, this woman in head-to-toe lululemon gear storms up to our counter,

00:09pointing at her half-eaten kale Caesar salad with pure rage.

00:13I'm having a severe allergic reaction, she announces to the entire cafe.

00:16This could literally end me.

00:17She claims we put walnuts in her salad despite her clearly stating a deadly tree nut allergy when ordering,

00:22demands a full refund, free meal replacement, compensation for her medical trauma,

00:26and threatens to call the health department.

00:27I immediately check our order system on my tablet.

00:29No allergy notes anywhere, no special instructions, nothing about nuts at all.

00:33Ma'am, I don't see any allergy information in your order.

00:35Our Caesar salad doesn't contain nuts, and we always mark,

00:38I don't care what your computer says, she cuts me off, voice rising.

00:41I specifically told that girl over there about my condition.

00:44This is criminal negligence. This could end me.

00:47She points at my co-worker Jenna, who's frantically shaking her head from behind the espresso machine.

00:51I'm calling my lawyer right now, she screams, pulling out her iPhone and waving it around like a weapon.

00:56This is an attempt on my life. Criminal negligence. I'm documenting everything.

00:59Other customers start backing away from our counter, genuinely concerned they're witnessing a medical emergency.

01:04She's making the biggest scene I've ever seen, voice echoing through our small space.

01:08Look at my face!

01:09She points dramatically at her completely normal complexion.

01:12Do you see the swelling? The hives forming?

01:13I'm going into anaphylactic shock. My throat is closing up as we speak.

01:16She starts taking selfies of her perfectly fine face as evidence,

01:20while simultaneously demanding we call 911 immediately.

01:23But in the same breath, she also demands free food as compensation.

01:26The logic makes zero sense, but she's committed to the performance.

01:29Where's your manager? She shouts.

01:31Someone needs to be held responsible for this attempted murder.

01:33Our lunch crowd is now openly staring.

01:35She notices the audience and gets even louder.

01:37Everyone see this? This is how they treat customers with medical conditions.

01:39They're trying to end people.

01:40That's when Marcus, our weekend shift manager, walks over from the back office where he's been doing inventory.

01:45He's been watching this entire performance through the security monitor with growing interest.

01:48Ma'am, he says calmly, setting down his clipboard.

01:51I heard you're having a medical emergency.

01:52Let me help you with this situation immediately.

01:54I'm actually a licensed paramedic with the city fire department, Marcus announces,

01:58pulling out his official EMT certification wallet and showing it to everyone present.

02:02Station 19, eight years of emergency medical service.

02:04If you're really experiencing anaphylactic shock,

02:07this is an extremely serious, life-threatening emergency.

02:09Her face starts losing color as he continues in his professional tone.

02:13Anaphylaxis requires immediate epinephrine administration,

02:15followed by emergency transport to the nearest hospital.

02:18I'm trained and legally obligated to treat this condition immediately to save your life.

02:22He pulls out his personal phone.

02:23I'm calling 911 right now to get an ambulance here for emergency transport.

02:27They'll need to intubate you if your airway is really closing.

02:29Oh, wait, I actually...

02:31She stammers, backing toward the door.

02:32I think I might be feeling a little better now.

02:34No, ma'am, Marcus says firmly, already dialing.

02:37Anaphylactic shock doesn't just get better on its own.

02:40This is a progressive, potentially fatal reaction.

02:42I cannot legally allow you to leave without proper medical treatment.

02:45The ambulance will be here in four minutes.

02:47I need you to lie down immediately so I can monitor your vitals

02:50and prepare to administer emergency care.

02:52She grabbed her designer purse and practically sprinted toward the exit,

02:55moving faster than anyone supposedly dying from throat closure.

02:59I have probably mlah.

02:59I can units of...

03:00I can control your vitals.

03:01I have a couple cups of supplies that call her by her Don.

03:03Thatể

03:17them

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