'Gov't now in 21st Century': Marcos launches eGovPH Super App, one‑stop service hub

Manila Bulletin

President Marcos said the Philippine government has finally moved into the 21st Century as government services go digital and converge under one roof following the launch of the Bagong Pilipinas eGovPH Serbisyo Hub and its companion eGovPH Super App in San Juan City on Friday, July 18.  READ: https://mb.com.ph/2025/07/18/govt-now-in-21st-century-marcos-launches-egovph-super-app-onestop-service-hub  Subscribe to the Manila Bulletin Online channel! - https://www.youtube.com/TheManilaBulletin  Visit our website at http://mb.com.ph Facebook: https://www.facebook.com/manilabulletin Twitter: https://www.twitter.com/manila_bulletin Instagram: https://instagram.com/manilabulletin Tiktok: https://www.tiktok.com @manilabulletin  #ManilaBulletinOnline #ManilaBulletin #LatestNews

Transcript

00:00It's very nice for me to be able to open the one-stop shop here in San Juan.

00:08Because it is not only, hindi naman sa Manila ito, hindi lamang sa San Juan,

00:14kung hindi sa buong Pilipinas, yan ang ating ginagawa na magkaroon.

00:19Matagal na natin naririnig yung term na one-stop shop.

00:24Ngunit, kung minsan, matagal na ang nararanasan ng mga kababayan natin,

00:29hindi talaga na, hindi pa nararamdaman yung magandang talagang sistema na one-stop shop.

00:37Alam naman natin lahat ang sitwasyon na yan.

00:40Pagka kukuha ka ng permit, mag-renew ka ng license,

00:44magbabayad ka ng kung anong kailangan mong bayaran doon sa local government,

00:50kung doon sa national government,

00:52at ang pupunta, pupunta ka sa isang opisina,

00:56pipila ka ng dalawang oras,

00:58pagpila mo, sasabihin,

01:00ako sige, okay na ito, pipirmahan na namin,

01:03ngayon, kailangan mo ngayon pumunta doon sa kapila,

01:07at pipila ka na naman ng dalawang oras,

01:11at kukuha ka na naman ng pirma.

01:13Pagdating mo doon sa pangalawa,

01:15pupunta pa, sasabihin sa iyo, kulang pa ito,

01:18ng clearance.

01:20Kailangan mo pang pumunta sa office na ganito-ganyan,

01:23pipila ka na naman ng katagal-tagal.

01:25And that is impossible for an ordinary citizen.

01:30Dahil isipin ninyo, you have to take the day off work,

01:33you have to find somebody to take care of the children,

01:37you have to find somebody who will take your place.

01:41If you're working in an office,

01:43sino mag-cover para sa'yo?

01:44It's just impossible.

01:47So that's why we have always aspired

01:52to actually being able to do a one-stop shop

01:55na isang puntalan ay nandiyan na lahat.

01:58And this is now what we are inaugurating here in San Juan.

02:03But as I said, it's not only here,

02:05in Luzon, Metro Manila,

02:07we will also do the same thing for all the local governments

02:10around the country.

02:13And I think that that is a very, very important development

02:17because we are trying to make things easier

02:23for our kababayans

02:26so that they can go about their business

02:28na hindi naman sila nahihirapan

02:29at kung ano-ano pangangailangan

02:32na nauubos ang oras nila.

02:37Sometimes it takes more than,

02:39to get a normal clearance,

02:41takes more than one day

02:43because pila ka ng pila,

02:45oradan na kung pila ka.

02:47And then, in turns out,

02:49pagdating sa 5 o'clock,

02:51kulang pa ito.

02:51So, tomorrow or next day,

02:55kung magahanap ka na naman ang oras

02:57para pumunta.

02:58That is what we are trying to fix

03:01with this one-stop shop.

03:02And I think with the system

03:04that we have put together,

03:06I am very, very, very, very optimistic

03:09that this will make things much easier.

03:13And then,

03:14we have now taken it even a step further.

03:18And we have,

03:20government of the Philippines

03:22has finally moved into the 21st century.

03:27And that is with the EGO Act

03:30that we had seen

03:32our friend David present.

03:36He actually wrote the code to this.

03:39Kaya't alam na, alam niya ito.

03:40But, again,

03:42this makes things much, much easier.

03:44That is why we are,

03:47the aspiration here is that

03:49we will even go one step further.

03:51For those people

03:52na medyo malayo sa

03:54poblasyon,

03:58malayo sa opisina ng

03:59national agency,

04:02eh, mas magibigyan ng pagkakataon

04:06na basta't may connectivity,

04:09and I'm looking at

04:10Secretary Henry Aguda

04:12about the connectivity

04:13because we're working hard.

04:14Kailangan lahat ng Pilipino

04:16may connectivity,

04:17nakakapag-internet,

04:18may access sa Wi-Fi.

04:22Basta't may connectivity,

04:24hindi na kailangan pumunta

04:25sa ahensya,

04:26hindi na kailangan pumunta

04:28sa poblasyon,

04:29hanapin yung kung sinong tao

04:31na kailangan kausapin

04:32para makuha ang clearance,

04:34maayos ang papeles,

04:36et cetera.

04:37At nakita naman natin

04:38sa demonstration ni David

04:39na ito ay kaya nang gawin

04:42sa, ah,

04:44kahit saan.

04:45Basta't meron kang

04:47cellphone,

04:48meron kang smartphone,

04:49may computer ka,

04:51basta't may connectivity ka,

04:53you can do it,

04:54all of this,

04:55online,

04:56na nasa bahay ka lang.

04:58And, uh,

04:58the, the,

05:00we are now going to,

05:02what we have to do

05:03is, I think,

05:05medyo

05:05nagugulat ang tao

05:07pagka binibigay namin

05:08ng mga statistics

05:09that 88 million

05:11have actually already

05:12acquired

05:13their

05:14national ID,

05:15digital,

05:16digital national ID.

05:18Inuna namin yung digital

05:19dahil,

05:20ah,

05:21syempre,

05:21yun ang,

05:21yun talaga ang pinaka

05:22nagagamit.

05:24ah,

05:24ngunit,

05:25may sector pa rin

05:26ng ating,

05:27ng ating lipunan

05:28na nag-i-insist

05:29dun sa

05:30physical ID.

05:31So,

05:32isusunod na namin yun.

05:33Ngunit,

05:34with the digital ID,

05:36we are able to do

05:38all of the things

05:39that the eGov app

05:41is able to do.

05:42You can all do that

05:43in the comfort

05:44of your own home,

05:46in your office,

05:48or,

05:49you know,

05:49while you're playing

05:50Candy Crush.

05:52If you have five minutes,

05:54then do the,

05:55do the,

05:56do the,

05:57do the paperwork

05:58that you need to do

05:59over,

06:00over the internet.

06:01We are very proud

06:04of this eGov app,

06:06not only because

06:07it is really

06:08an enormous step

06:10in making things

06:11more convenient

06:11for our people,

06:13but aside from that,

06:15I have to congratulate David.

06:17It has been recognized

06:18around several organizations

06:22in the international community

06:24as a very,

06:25very good,

06:26a very good application

06:28that will certainly

06:30make the lives

06:31of our people easier.

06:33And I encourage everyone,

06:36download,

06:37mag-download na kayo

06:38ng eGov app ninyo.

06:40At kung hindi pa kayo sanay,

06:42tignan muna ninyo

06:43what is there.

06:44Like anything else,

06:46kailangan nyo,

06:46kailangan nyo

06:47maging komportable

06:48dun sa eGov app.

06:50Pero na-download ko na

06:51yung eGov app,

06:52yun lamang,

06:53hindi ko pa tinatanggap

06:55yung aking senior citizens card.

06:58I'm still in denial.

07:00But otherwise,

07:01I was able to do

07:02everything that I needed to do.

07:04As all of the,

07:08eventually,

07:10in fact,

07:10all the payments

07:11to government

07:12can be done

07:13over Wi-Fi.

07:15We do it already.

07:16Karamihan na,

07:17yung almost 50% now

07:19of our transactions

07:19are actually digital.

07:21So we can just keep moving.

07:23We just keep moving,

07:24make it even more.

07:26And eventually,

07:27all the payments

07:28that you make to government,

07:29to the BIR,

07:31for the fees

07:33that you are needing,

07:34you can do it now

07:35over the eGov app

07:37through electronic banking.

07:39So that is a very,

07:42very large advantage.

07:43And so,

07:44what we have put

07:47the structures in place,

07:49we have put

07:49the application in place

07:53and we have already

07:55the different agencies

07:57know what they need to do,

07:59yun lamang,

08:00kailangan lang natin

08:01ipakalad sa taong bayan

08:03na meron ng ganito

08:04at subukan nila

08:06at gamitin nila.

08:08Ang aming suggestion

08:09ay yung

08:10lahat ng mga iba't-ibang ahensya,

08:13kapag sila,

08:15nasa website,

08:15dapat nila

08:16na may ganito,

08:17kapag may dumadating

08:18sa upisina,

08:19ipaliwanag din

08:20o pagbigyan ng

08:21konting flyer

08:22para ipaliwanag,

08:24ah,

08:24hindi na actually,

08:26ang katotohan,

08:27hindi nyo na kailangan

08:27pumunta rito.

08:29Kailangan,

08:29basta't meron kayong

08:30connectivity,

08:32may wifi kayo,

08:33eto na lang

08:34yung gagawin ninyo.

08:35At,

08:36I always tease

08:38those of

08:40my generation,

08:41I guess,

08:41yung mga nakakatanda

08:43sa inyo,

08:43pag di nyo na-intindihan,

08:45yung anak nyo,

08:45yung apo nyo,

08:46kayang-kaya yan.

08:47So,

08:48it's very,

08:48very,

08:49it's really very easy.

08:50We have made it

08:51as easy as possible

08:52for even the

08:53non-techies,

08:54kung,

08:55as they have been called,

08:58even the non-techies

08:59who are still

09:00a little bit uneasy

09:01about using computers,

09:03a little bit uneasy

09:04about using a smartphone,

09:06will become comfortable

09:07using all of this.

09:09At,

09:09napakadali,

09:10it's very intuitive

09:11and it is,

09:13now,

09:13that goes,

09:15these two elements,

09:17the one-stop shop

09:18plus the EGOV-UP,

09:20eh,

09:20mapupunta na tayo

09:21doon sa amin.

09:22Ang aking instruction

09:24sa kanila,

09:25walang korupsyon,

09:27walang fixer,

09:28walang pila.

09:29Yan,

09:30ang makukuha natin

09:31para dito sa,

09:33dahil dito sa EGOV-UP

09:35at saka sa one-stop shop

09:37na ating binukas kayo.

09:38It is a very,

09:40as far as time,

09:41we've been working hard

09:42on this

09:42for a long while,

09:44quietly,

09:45and I'm very happy

09:46that we have come

09:46to this point

09:47where we have opened

09:49the one-stop shop

09:50and that we are going

09:52to bring to

09:53all the LGUs

09:54that,

09:54that have already

09:57subscribed

09:58to the program,

09:59and furthermore,

10:01that we are now

10:02rolling out

10:02the EGOV-UP

10:04for the other services

10:07of all,

10:08all the agencies

10:10of government.

10:11And this is a new day,

10:14and like I said,

10:15finally,

10:16the Philippine government,

10:18the Philippine bureaucracy,

10:19our LGUs

10:20have finally moved

10:22into the 21st century.

10:24Thank you very much.

10:25Good morning.

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