00:02It's 7 in the morning, I just woke up. What do you mean, where am I?
00:05You were scheduled to open at 6 a.m.
00:07I check my schedule every night before I go to bed, and my schedule has been 2 to 11 for the 6 months that I've worked here.
00:13The opener didn't come in, so I had to put you on the schedule.
00:15Well, how was I supposed to know that if I check my schedule at night?
00:18You can't expect me to come in at 6 if you've just changed the schedule.
00:22Yes, I can. Your schedule now says 6 to 3, and you need to come in as soon as possible, and you will be getting a write-up for not coming in on time.
00:29Okay, so let me get this straight. I'm basically supposed to wake up at like 5 in the morning every day to make sure that you don't change my schedule last minute for me to open?
00:36Well, that's what a good team member would do, wouldn't they?
00:38Don't you think maybe a good manager would cover it themselves and not write somebody up for not coming in when you didn't schedule them at least 24 hours in advance?
00:47I already have the write-up. You're going to sign it when you come in, and I expect you to be here within 30 minutes.
00:51Oh, honey, you must not have hygiene, because if you really think I can get ready in 30 minutes, you've got something else going on in your head.
00:56But no, I'm not coming in until my schedule time at 2.
00:59They're not scheduled at 2. You're scheduled at 6, and it's 7.
01:02Yeah, no, that's not how this works. Have a good day. I'll see you at 2.
01:05She ain't up on me.
01:07Store manager, can I talk to you for a second?
01:08Of course, what's going on?
01:09Since I've been down this road before with this manager, I just wanted to warn you up front.
01:13Ever since I worked here, my schedule's been 2 to 11.
01:15I've come in at any time that they needed me to, but Team Lead called me at 7 in the morning and said that I was an hour late to my shift.
01:23But I can show you the screenshot from last night before I went to bed, showing that for the rest of the week, I work at 2 to 11.
01:28She said that I would be written up because I was late and that I didn't come to my shift.
01:32I did not come at 6 or 7 or 8. I'm in right now at 2.
01:36And I seriously do not appreciate being called that early because I only get so many hours of sleep.
01:41I am in school, and I'm also doing this job 6, 7 days a week.
01:45Okay, so she changed your schedule last minute, basically.
01:48Yes, and I have came in on the morning sometimes after a 2 to 11 shift because y'all are short-staffed because I understand.
01:53But I don't appreciate being called unprofessional and not a team member because I don't wake up at 5 in the morning every day to check to see if she changed my schedule last minute.
02:01I am very flexible with my hours, but I do have a life outside of here, and I need to be asked.
02:07And I'm just letting you know right now, I'm not going to sign that write-up.
02:11Absolutely not.
02:12Okay, you and me and her will go into the office right now, and we're going to have a conversation.
02:16Okay, Faith just informed me that you called her at 7 in the morning and told her that she would be getting written up because she was late for her schedule.
02:23But yet I see that last night at 9 o'clock, she was scheduled for 2 to 11.
02:27You cannot change somebody's schedule last minute like that.
02:30Well, here's the thing.
02:31Tiffany didn't come in, so I had to put somebody on the schedule, and she didn't come in.
02:35She was an hour late, so obviously she's going to get a write-up.
02:38She was a no-call-no-show.
02:39She didn't show up to her shift.
02:40If somebody doesn't show up to their shifts, you have to call people to come in.
02:44And if they aren't available, you have to cover that.
02:47You cannot change somebody's schedule without 24 hours in advance and expect them to come in and expect them to be signing a write-up.
02:54That's not how this works.
02:55Well, I mean, I know she was sleeping, so, like, why is it a big deal?
02:59Team Lead, I have school.
03:00I had to go to school at 8 a.m.
03:02You know this.
03:02This is in my availability.
03:04Team Lead, we're going to have a discussion after this, but if you change somebody's schedule like that again, we're going to have to have go-over manager training with you.
03:11You can go ahead and go to the customer services, Faith.
03:13You're good to go.
03:14I'm going to have a conversation with manager.
03:15Okay, thank you, store manager.
03:16I'm sorry about all this.
03:18Nope, don't be sorry.
03:18We're going to have to go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead and go ahead
