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Pádraig Delargy blasts ‘second-class system’ and '10 day delays', Royal Mail denies claims
Derry Journal
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2 days ago
Pádraig Delargy blasts ‘second-class system’ and '10 day delays', Royal Mail denies claims
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00:00
Can I call you how I rise today to raise postal delays in Derry. On a recent visit to Royal Mail's
00:06
sorting office in Derry, staff informed me that letters were sometimes waiting nine or ten days
00:11
before they were delivered.
00:17
Staff have noted that they were told to prioritise parcels, overtime has been curtailed, and that
00:25
holiday periods are often uncovered, creating an untouched backlog of mail when staff return
00:30
from leave.
00:32
The resultant impact of a prioritisation of parcels is constituents missing vital hospital
00:37
appointment letters, financial information and other time-bound and sensitive information.
00:43
I therefore recently wrote to both the Consumer Council and to Ofcom requesting that they
00:48
look into the following six critical issues impacting people in Derry.
00:53
To what extent Royal Mail is meeting its public service obligation to customers?
00:58
Number two, the potential health impact of missing vital hospital, particularly cancer, appointment
01:03
letters resulting in delayed diagnosis and treatment.
01:07
Number three, the potential loss of earning financial and impact of receiving financial
01:13
and insurance letters significantly later than expected.
01:16
Four, the potential judicial impact of missing jury service and pressing legal letters.
01:22
Five, the potential financial impact of late bill or fine payments as a result of not receiving
01:28
letters in a timely and efficient manner.
01:30
And six, the impact on small businesses of not being able to effectively and efficiently
01:35
send or receive letters in a timely manner.
01:39
There are countless other issues which we could rehearse but this is about changing the system.
01:44
It's about Royal Mail firstly recognising the problem and secondly putting in place strategic
01:50
and robust measures to change.
01:52
People in Derry will not accept a second class system from Royal Mail.
01:58
People are often left waiting on vital healthcare letters which mean that they miss appointments, receiving
02:03
the letters days after the appointment has taken place and our office has been contacted by
02:09
people who are waiting on a cancer diagnosis, obviously and naturally worried about the impact
02:15
that this will have on their treatment options.
02:17
Ken Colia, it's also deeply unfair that our postal staff who work tirelessly in all conditions
02:25
all year round are bearing the brunt of decisions taken by the management of Royal Mail.
02:31
Royal Mail need to meet their public service obligations.
02:35
They need to get mail out to people in Derry in a timely manner and they need to take responsibility
02:40
at management level to make this happen.
02:42
Goera maigit.
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