Можно ли найти баланс между интересами пассажиров и авиаперевозчиков?

euronews (на русском)

Можно ли найти баланс между интересами пассажиров и авиаперевозчиков?  Реформа законодательства о правах авиапассажиров в ЕС вызвала много споров. Теперь авиакомпании смогут, например, брать плату за ручную кладь. В этом выпуске объясняем, что ждет пассажиров при авиаперелетах по ЕС.  ЧИТАТЬ ДАЛЕЕ : http://ru.euronews.com/2025/06/24/mozhno-li-najti-balans-mezhdu-interesami-passazhirov-i-aviaperevozchikov  Подписывайтесь: Euronews можно смотреть на Dailymotion на 12 языках

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00:00Субтитры делал DimaTorzok

00:30УДКОД explains what to expect when traveling by air in the EU.

01:00The EU will now examine the proposed update and decide to amend it or reject it.

01:22Let's hear what Europeans think of the possible changes.

01:27I don't think it's so important.

01:30Three hours, four hours, my God, one hour or more.

01:32I would put more in my big bag and I wouldn't take a small bag.

01:37It doesn't bother me more than that.

01:38I don't want to make a lot of progress.

01:41I should be able to repay.

01:42If we decide to continue like this, we'll soon have to pay for our own price.

01:48It's bad, but it's more about transparency.

01:51Because when we're doing reserves, there are huge options.

01:56And we never know how much price will be.

02:00Euronews reporter Grego Arlori has covered this process.

02:04What can we expect from the European Parliament regarding the review of passengers' rights,

02:10notably the right to compensation for delays?

02:13It's going to be tough.

02:15The first group in the chamber, the EPP, warns that there is no way they should water down passengers' rights.

02:22So for the centre-right party, extending the delay to get compensation is a step in the wrong direction.

02:30The second group in the chamber, the S&D, is on the same direction.

02:34The group feels that the new rules favour airliners, and they ask also for automatic compensation,

02:44which means that passengers would get reimbursed within days and not within months.

02:50There are other amendments that are less controversial.

02:53The right to assistance, to information.

02:57What else could change?

02:58So the right of assistance is the right to get refreshment, food accommodation,

03:02in case of delay or consolation.

03:06Airlines should provide this.

03:08If airlines fail to provide this, then passengers can make their own arrangement and get reimbursed afterwards.

03:15There's also the rerouting right.

03:18Airlines should provide the earliest opportunity for a rerouting for passengers,

03:23which means that maybe this rerouting will happen through another courier or even another transport mode.

03:30Furthermore, airlines should act as swiftly as possible within three hours of a disruption.

03:39Otherwise, a passenger could make its own arrangement and ask for a compensation,

03:45which could be up to 400% of the original cost.

03:49There was not enough to block these amendments during the vote at the EU Council of Ministers,

03:56but four countries refused them.

04:00It's Germany, Slovenia, Portugal and Spain.

04:03What were the main arguments?

04:05So Spain is asking for legal precise wording to avoid, you know,

04:10technical issues that would allow airliners to avoid compensating passengers.

04:15And Madrid is particularly vocal on that question.

04:18The government fined in November five companies for abusive practices,

04:23not linked with compensation, but with charging and luggage in cabins, for instance.

04:29Germany also considers that it's going to reduce the level of protection of consumers,

04:33so we can expect Germany to be frontrunner during the negotiation that is going to take place.

04:38The review also addresses abusive practices, notably the so-called no-show policy.

04:45Passengers cannot be denied boarding on a return flight simply because they did not use the outbound flight.

04:51In the event of cancellation less than 14 days before departure,

04:55airlines must provide prefilled forms for payment of compensation.

04:58Our guest is Agustin Reina, Director General of the European Consumer Organization,

05:05an entity that has produced a position paper on this review.

05:09Your immediate reaction to the ministerial agreement was to say, and I quote,

05:16there's been a substantial reversal of fundamental rights.

05:20Let's start with the financial compensation for delays.

05:23What is the impact of changing from three to four hours in order to get that compensation?

05:29So member states' agreement to go from three hours to four hours of compensation would imply

05:37that roughly 50% of people that today are entitled to get compensation in case of a delay,

05:44they will not have this right anymore.

05:46Three hours have been identified also by the Court of Justice as the appropriate threshold.

05:51And consumers are used to this parameter in order to assess whether they can claim compensation or not.

06:00So therefore, increasing that threshold gives more flexibility to the airlines,

06:06but also means that consumers will end up waiting for much longer in order not only to get their flight eventually,

06:12but also to claim compensation.

06:14Regarding the payment for cabin luggage,

06:16your organization has issued several warnings that decisions by the European Court of Justice are being disregarded.

06:25How so?

06:26The practice of charging consumers for their carry-on luggage on board,

06:31especially by low-cost carriers, is illegal.

06:33It's illegal under EU law,

06:35and it's also illegal under the case law of the European Court of Justice.

06:40So one of the problems that we have identified in the texts that have been agreed by the member states

06:46is that now they're legitimizing their practice.

06:49And bringing a carry-on luggage doesn't have an extra cost for the airline.

06:52In this case, there is no additional cost for an airline.

06:56So basically, the practice of charging consumers is just basically to extract more money from their customers.

07:02Do you think this review could encourage airlines to go even further in charging for other services,

07:10especially the flagship airlines that tend to be less restrictive than the low-cost ones?

07:16We don't have a crystal ball, but the reality is that now this position of the member states leaves the door open.

07:23So we could see these business models evolving in the future.

07:27So there is a matter of ensuring that there is a minimum level of quality when European consumers take a flight.

07:34Airlines for Europe welcomed the government's position.

07:38This organization, which represents 80% of European air traffic,

07:42said that the review will allow for companies to offer the best possible package for consumers.

07:49However, depending on the European Parliament,

07:52the decade-long review may take some more time to reach conclusion.

07:57We'll see you next week.

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