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00:00Social Security reforms, the digital leger retirement, a fundamental pillar for millions,

00:06underwent significant changes under the Trump administration.

00:10The primary focus was the Social Security Administration, SSA,

00:14immersed in a deep transformation, driven by the Department of Government Efficiency, or DOGE.

00:20The mission was clear, improve customer service, reduce fraud and waste, and optimize the workforce.

00:27This led to a staff reduction from 57,000 to 52,000 employees.

00:33According to Commissioner Frank Basignano, the goal is quality, not the number of workers.

00:39Digitalization became a priority.

00:41The aim is for beneficiaries to be able to complete simple procedures,

00:45like replacing Social Security cards entirely online, eliminating the need for office visits.

00:51The goal is ambitious, reduce average call wait times to 12 minutes.

00:56An initial disability claim processing times to 190 days by September 2026.

01:03Anti-fraud measures were also intensified.

01:06A new system was implemented to tackle the $8.9 billion.

01:10Mistakenly paid out in 2023, including $97 million in retirement benefit fraud.

01:18Identity-proofing requirements were strengthened,

01:20and detection of payments to deceased individuals was improved.

01:24The Supreme Court even granted DOGE access to sensitive Social Security data.

01:30For this work, these reforms aim for more efficient.

01:34In modern SSA, however, questions arise about the balance between efficiency

01:39and potential impacts on accessibility.

01:42For those less familiar with technology or in underserved areas,

01:46the challenge is significant, ensuring agile digital service,

01:49without leaving anyone behind.

01:52For those less familiar with technology or in underserved areas,

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