Gordon Ramsay’s Secret Service Season 1 Episode 2
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00:00There is nowhere for these guys to hide.
00:03To uncover the fatal flaws of a once successful restaurant.
00:07This place is on its last legs.
00:09We're dying.
00:10With the help of my insider.
00:11Keep your head down and speak the truth.
00:13I'll restore the restaurant.
00:14Let's get cooking.
00:15From the inside out.
00:16This is where it starts.
00:17We can't wait for something to break.
00:19We've got to do it now before it's too late.
00:21Come on.
00:22I got it. I got it.
00:23Oh, my God. Thank you.
00:30I'm headed to Cafe Boa.
00:34Where an insider from their staff has secretly reached out.
00:39About the failing restaurant and owner.
00:44My insider has hidden a key.
00:46Behind the back door of the kitchen.
00:51Hey, Jason.
00:52The key's there.
00:55All good?
00:56All good.
00:57This is pretty exciting for me.
00:59Let's get me look.
01:02Oh, my God.
01:03This place smells.
01:05Coming in under cover like this.
01:07Means I can inspect the kitchen.
01:08Before they know I'm here.
01:09And they've had a chance to cover things up.
01:12Oh, my God.
01:13Look at the state of this place.
01:18Oh, my God.
01:20Damn.
01:21There's rat droppings everywhere.
01:25It's so gross.
01:26The rat droppings.
01:27They're huge.
01:28This is appalling.
01:33I've got a very special snake camera.
01:37This wire is incredibly flexible.
01:42Look at that.
01:43I mean, we're talking years of grime.
01:46Is that ingredients?
01:47Or is that a mouse?
01:50That right there is a fire hazard.
01:54Oh, boy.
01:55Look at that.
01:57I'm gonna get my black light on there.
01:59It highlights stuff you can't see to the naked eye.
02:01Oh, my God almighty.
02:05This is an entrance to a walk-in fridge.
02:10And that handle and the door is caked in grime.
02:15This is where the food comes from.
02:16That's one of the fastest ways of spreading bacteria.
02:20Dare I go in?
02:21Oh, my goodness me.
02:27Look at the state of this.
02:30It's almost 73 degrees inside of a walk-in.
02:33It should be 37 degrees in here.
02:36Oh, my God.
02:38What's that?
02:39Hot lasagna just stuck in the fridge.
02:43These meatballs here.
02:44Hot underneath.
02:46Hot on top.
02:47You've got piping hot cooked meatballs.
02:50And it's melting.
02:52Bags of calamari on top of it that are bubbling inside.
02:56Bags are blown up in a way that they are already gone.
03:00Sour.
03:01This is appalling.
03:03F***.
03:07He's put the sales on a calendar.
03:10My insider said that they felt somewhat humiliated.
03:14There's a quick way on how to piss off your team.
03:19And not trust them and almost rub their nose in it that we're failing.
03:25My insider, give me the heads up that this is dysfunctional.
03:28But for me, this is a restaurant that is ran poorly.
03:34Just the basic hygiene.
03:36No respect for his staff.
03:38I need to take a much closer look how this place functions tomorrow.
03:42Without them seeing me.
03:49Let's get out of here.
03:58Paul, you got me?
03:59Yeah, loud and clear.
04:00Thank you, sir.
04:01Each and every one of these members of staff are under the impression they're on a restaurant refresh show.
04:15My name is Patrick. I'm the owner operator of Cafe Boat.
04:19Welcome to restaurant refresh.
04:21Here we go.
04:22Chris, what was it that did, what did we need to prep today?
04:29Let's go through.
04:31Now the insider told me, that's Jenny.
04:34Her title is executive head chef.
04:37My name is Jenny.
04:38I am the owner of Cafe Boat and executive chef.
04:42I don't have a lot of restaurant experience.
04:45Everything I've learned, I've learned from owning this restaurant.
04:48Why is this not hot?
04:51Oh, my goodness.
04:52The executive chef, Jenny, sticking her fingers in marinara.
04:55There's nothing executive in that.
04:58Oh, boy.
05:00Four spinach and ricotta arancinis.
05:02Four per order.
05:03Spinach and ricotta?
05:04Yeah.
05:05That's Patrick.
05:06He's the actual owner.
05:08Arancini or arancini?
05:10Let's even Google it.
05:12He's married to Jenny.
05:13No previous experience in running restaurants.
05:17Heard. Yes.
05:18Let us do our thing.
05:19I knew there was a reason I hired you.
05:21Well, I was basically a consultant slash sales executive for a large internet company.
05:27But that came with being tied to a desk.
05:29I didn't want to have someone tell me, no, you have to work tonight.
05:32So I traded my nine to five in for a cafe boa.
05:35What is your working relationship like?
05:37It's very heated at times.
05:43Our working relationship has definitely gotten a lot better from the beginning.
05:48The direction that has to be given sometimes is just quick and to the points.
05:51Like, I need this now.
05:52I need this now.
05:53She should take it as her boss is telling her something rather than her husband.
05:58Mm-hmm.
05:59It hasn't exactly worked out, you know, the best.
06:10Camera three.
06:11Hi.
06:12Customers.
06:13You got two?
06:14Yes.
06:15Let's go by the window.
06:16They've sat down and the dining room looks drab.
06:21It looks tired.
06:22The energy for a restaurant that's just opened is shocking, let me tell you.
06:27Uh, I'd like to try your calamari.
06:29Calamari?
06:30Calamari.
06:31They were in the fridge last night.
06:32It's rotting in there.
06:33Oh my goodness me.
06:34All right, here we go, you guys.
06:36Nick, let's go.
06:37Showtime.
06:38Good.
06:39You got two?
06:40Two.
06:41Yes.
06:42Awesome.
06:43That is Alicia one incredibly experienced server.
06:45I like your style.
06:46I was like, this picture looks good.
06:47This is what I'm getting.
06:48I have worked in hospitality for over 15 years.
06:51I've worked in very high-end restaurants.
06:54If it's front of house, I've basically done it.
06:57All right.
06:58Do you guys have another IFC and lasagna?
07:00Heard.
07:01That's how you're proud to see you.
07:03I stay here because I love the staff.
07:05I truly adore Jenny.
07:08Good job, you guys.
07:09She is constantly trying to make this place as good as it can be, and it's exhausting for her.
07:14There's only so much you can do.
07:16I think if this restaurant failed, it would be heartbreaking because I see the potential.
07:21But I think Patrick needs to stay out of his own way sometimes.
07:25Hey, guys.
07:26Try not to anything up tonight, okay?
07:28If that's a joke, you're supposed to laugh.
07:31Ha ha.
07:32Ha.
07:33Boy.
07:34One of the things that would help the restaurant is Patrick appreciating the staff that he has.
07:41He can be too abrasive at times.
07:44What?
07:45Rice balls, please.
07:46About five minutes.
07:47He will say things under his breath.
07:48Is it, though?
07:49Act like he's the only one doing any work around here.
07:53Just take us for granted.
07:55Jenny, go get that Italian fried chicken out.
07:57They take five to six minutes, Patrick.
07:59You've had 25 minutes.
08:01Oh, yeah.
08:02Oh, boy.
08:04My insider told me that he can't level with the staff.
08:08And watching Patrick work, his manner is so abrupt.
08:13He throws me off.
08:14What does this mean?
08:15I'm not.
08:16I'm not.
08:17I'm not happy with the way Patrick's talking down to his wife.
08:21Who's got the lasagna?
08:22Right here.
08:23Good.
08:24I got them in the right hands.
08:25I got a degree in overall business management.
08:27Chicken marshal and salmon to sell, please.
08:30Yeah.
08:31And I'm trying to manage my employees.
08:33And it's really hard because no one wants to work anymore.
08:36Where's the voodoo?
08:37I need the voodoo.
08:38Uh-huh.
08:39So I cannot wait that AI replaces cooks and servers.
08:44Everything else is out of the kitchen already.
08:46Three minutes away.
08:47AI doesn't bitch.
08:4815 seconds.
08:49Let's get it out.
08:50Patrick.
08:51I do my job.
08:52You better do your job.
08:53Those four tickets too much for you?
08:55You know what?
08:56You're not even funny.
08:57Just sitting there barking at me and I hate it.
09:02Wow.
09:03What is he doing?
09:05Mocking at his wife like that.
09:08And also in front of the staff.
09:10Thank you guys.
09:11Appreciate you.
09:12His persona is really showing up.
09:14And it's not good.
09:15Doing great.
09:16What?
09:17Doing great.
09:18That's Christian.
09:20Chef, married with six kids.
09:22Three minutes.
09:24That guy looks like he's got the world on his shoulders.
09:27Let's go.
09:28Let's go.
09:29My name is Christian.
09:31I've been cooking for a long time.
09:33Long as I can remember, man.
09:35Bon appétit, bonjour, doo-doo, whatever.
09:37I mean, I love working here.
09:38You know, I love showing my talent.
09:40But sometimes it can get frustrating.
09:42So I trained Jenny to be a sous chef.
09:45Because she don't have any culinary background.
09:47We good over there?
09:48Jenny, we good?
09:49Yeah, good.
09:50In my head, I'm just like, you know, the whole credit for executive chef.
09:54That should have been me.
09:55I mean, how does that work?
09:56Christian, can you come over here and plate fettuccine?
09:59I mean, I do got, you know, stuff going on.
10:01Let's get it out.
10:02I'm definitely close to my breaking point.
10:04You know, like, I might have to leave.
10:06F*** up.
10:09All finished here?
10:11Was it good?
10:12It was planned.
10:14Wow.
10:15Okay, okay.
10:16Good to know.
10:17How embarrassing.
10:18So, I just talked to this table about their tortellini.
10:21Because he, like, basically didn't eat any of it.
10:23Maybe, like, you go over there and talk to him.
10:25Just go over there and be like, I'm the executive chef.
10:28How can you do that to your wife?
10:31Hi, my name's Jenny.
10:32I am the executive chef and one of the owners.
10:35That is very weak of Patrick to throw his wife under the bus.
10:38His boss just wasn't good.
10:40I'm sorry.
10:41Okay.
10:42No, no, don't apologize.
10:44Now, the insider told me that it was bad.
10:47But, honestly, this owner is toxic.
10:52Thank you again.
10:54Patrick, this guy, he doesn't even seem to care about his staff.
10:57Jenny, honestly, she should not be the head chef.
11:01Lasagna.
11:02Two minutes.
11:03The one with talent is Christian.
11:05He knows what he's doing.
11:06But, why is Jenny the head chef?
11:08What's going on in there?
11:10Luckily, I have a secret weapon.
11:13My undercover diner, Rock Harper.
11:15And he can do something that I cannot do.
11:17Taste.
11:18Everything on that menu.
11:19And give live feedback.
11:21Good to see you, man.
11:22Yeah, good to see you as well.
11:23Now, I've seen so many bad things.
11:26Right now, this place is in a mess.
11:28Got it.
11:29So, I have an insider keeping me updated on everything.
11:33And the owners have no idea.
11:36Okay.
11:37So, you going in there undercover will give me a proper, proper insight to that food.
11:41Got it.
11:42I'll be talking to you on your comms.
11:44Okay.
11:45I'm on it.
11:46Okay.
11:47Thank you, man.
11:48Appreciate it.
11:49Pray for him.
11:50Yeah, I'm praying for you.
11:55How are you doing?
11:56Good.
11:57Table for two?
11:58Two?
11:59I'm waiting on something.
12:00Is it possible to sit here?
12:01Very gracious.
12:05Uh, Rock.
12:06Can you hear me?
12:07Yes.
12:08Okay, great.
12:09That's good.
12:10Hey.
12:11What's up?
12:13How are you doing?
12:14It's a good thing.
12:16Thanks for coming.
12:17We're going to see what we're going to order.
12:18Hello.
12:19How are you?
12:20Perfect time.
12:21My name is Marcus.
12:22I'll take care of you today.
12:23When you order a pasta dish, ask if the pasta is cooked fresh as well, please.
12:25Um, so a couple questions for you.
12:27You want to make the pasta or?
12:28No.
12:29No.
12:30I want to make the pasta.
12:31Okay.
12:32What's made here?
12:33Great question.
12:34The lasagna.
12:35All right.
12:36Let's do a lasagna.
12:37Let's do the agnolotti.
12:38Okay.
12:39Is the sausage made here?
12:40No.
12:41Tell me what's made here.
12:42Meatballs made here?
12:43The meatballs are made here, yes.
12:44Boom.
12:45I love a good meatball.
12:46Everything's going to be a big portion, so you're going to be full.
12:48It's going to be good.
12:51Can we get a lasagna in, please?
12:53Oh dear, oh dear.
12:55This whole reheating, that's going to be overcooked.
12:58Are you hungry?
12:59I hope he said the, uh, the portions are big.
13:05Look at that.
13:06Oh, she's sticking a probe in a bowl of pasta.
13:10Has it been cleaned?
13:11Does it, where's it come from?
13:13Really bad practices.
13:14Hot.
13:15Coming around.
13:16Lasagna going in the window.
13:19Oh, here we go.
13:21The agnolotti and the lasagna.
13:23Okay, Rob.
13:24This is where you're my eyes and ears now, okay?
13:26And don't hold back.
13:27Okay.
13:32Mmm.
13:33That's not right.
13:34The tomato sauce tastes cans.
13:36Like crushed tomatoes just came out of the cane.
13:38Oh boy.
13:39Homemade meatball.
13:40Let's get in.
13:45That's funky.
13:46Damn.
13:47Meatballs.
13:49What the?
13:50I don't even know what that is.
13:52Uh, Rob, those meatballs were festering in the fridge last night.
13:55Absolutely stinking.
13:57Okay, let's go in.
13:58Rob, do not eat the meatballs.
14:01Oh no.
14:02Mmm.
14:03Mmm.
14:04Oh my God.
14:05Uh, Rob, do not eat the meatballs.
14:06Mmm.
14:07Mmm.
14:08Oh my God.
14:09Mmm.
14:10Mmm.
14:11Oh my God.
14:12The meatballs smell like rancid.
14:16It's making my stomach.
14:17Excuse me.
14:18Are they fresh or?
14:19Yeah, the meatballs, they make them every day.
14:20Every day, my ass.
14:21Um, something's not right with that.
14:22Yep.
14:23I apologize.
14:24Where's Patrick gone?
14:25There he is.
14:26Oh my God.
14:27Oh my God.
14:28Oh my God.
14:29Oh my God.
14:30Oh my God.
14:31Oh my God.
14:32Oh my God.
14:33Oh my God.
14:34Oh my God.
14:35Oh my God.
14:37Oh my God.
14:38Oh my God.
14:39Oh my God.
14:40Oh my God.
14:41Oh my God.
14:42Oh my God.
14:43Oh my God.
14:45Oh my God.
14:46lead tickets at 24 minutes and it's coming out right now is it though yeah is it though jane stop
14:53he shows on lower space is it so busy for you right now no you do you patrick shut up hey
15:01i'm doing good for real yes please chop chop i'm i'm not kidding i'm gonna walk up yeah
15:08honestly bad food an executive chef that isn't trained and an owner that looks down on his staff
15:15i've had enough
15:31son of a welcome in my name is patrick larson i'm at this place i uh i definitely know who you are
15:36oh what's going on holy holy it's gordon ramsey we're in trouble because it's usually not good
15:48if chef ramsey's walking through the door oh my god it is it is i'm terrified like he walks in and i'm
15:56like uh-oh what's gonna happen now that's a little off look alive ladies and gentlemen stop eating
16:04all of you and leave the restaurant please my apologies thank you what do you say we're close
16:15you guys want a bag
16:19that can you bring the team over come and line up over there
16:23all of you want the impression that this is some renovation show i want to cut the bs it's not real
16:38within this establishment i have an insider
16:40they've been talking to me they've met with me i feel disrespected because someone's behind my back
16:51talking if you don't like it here there are lots of places hiring go work somewhere else i've been in
16:58here undercover i've listened to every word you've said patrick early hours this morning 2am i snuck in
17:09your kitchen's festering there's rat droppings everywhere there's meatballs piping hot condensation
17:17dripping all over the place there's bags of calamari that are blowing up because of the heat
17:24and then the humiliating sales on the calendar for the rest of the year right so i want my staff to
17:33know whether the business is up or down do you not enjoy talking to your team i know you're into ai
17:42and you think one day that bots are gonna be in your kitchen and you prefer them over human talent
17:46they already got robots cooking so who knows they've already got robots cooking
17:55and that's maybe why you have robotic food because you're thinking like one
18:00you should be ashamed i'm not ashamed of the 4.6 google rating i have that's go read them go read 4.6
18:09nothing but five stars 4.6 no one else in the area has got a higher score than us
18:15studying you watching your performance a jack of all trades and master
18:24where's that on your 4.6 google rating
18:31you're deluded you've got an executive chef that's not a chef she's the chef says around the door
18:37executive chef jennifer oh stop it what it's
18:40she's never worked in a restaurant before you bought one i know if you if you want to find me an
18:47executive chef uh i'm all for that i think you've got a talented head chef that needs that recognition
18:54i can teach hungry cooks i can transform a kitchen
19:01but i need to know that you are ready for change
19:06i am ready for change are you ready for change yes chef now you're just taking
19:14do you think he's ready to change that's a big question i'm asking you i think he wants the
19:24restaurant to succeed you're not going to be the one who broke me i'm not here to break you i'm here
19:30to tell you the truth stop mumbling to me under your breath i'll say what i want to say to this man
19:36and to anyone else yeah it's ridiculous is what it is that's why i'm not with your breath
19:41can you guys give me two minutes please can i just have him on his own
19:48why'd you talk to him like that i don't need her permission to say whatever i'm going to say to you
19:52so i asked her to stop you put her in this mess this restaurant is spying out of control
20:02i came here to help you but i cannot help you unless you're prepared to change that's all i've
20:08ever done my whole life is change constant improvement is one of my pillars can you ever
20:12answer questions straight yes or no or is everything laced with nothing is laced with
20:18i can't start to even consider changing this restaurant unless you tell me you can change
20:31think about it oh my god
20:48why would you do that i'm trying to have a conversation with them and you're going to be
20:55in my ear i'm right behind i barely said anything i'm right behind three or four times yeah because
21:00you're being actually realized what's going on and how this is the only hope in the restaurant not his
21:04ego patrick reacted exactly like i expected him to he does not like being wrong hey christian
21:13there's a insider that met with shaker andy who do you think it is come on now everyone's like is it
21:22you is it you is it you so everyone's now everyone's kind of like i don't know if i want to tell you
21:28stuff could be anybody whatever there is just don't have anything nothing bad about me i have two thoughts
21:34on the insider one jenny could be the insider because she has the most knowledge of what's going
21:40on here or it's christian because he's been here the longest but either way i want to know who you are
21:50okay
21:50i don't think it matters patrick is not not gonna be patrick no he's gonna be snarky nobody thinks
21:59patrick can change i need to talk to jenny
22:04jenny two seconds please
22:17let's grab a seat somewhere sit down how are you um well i don't know now it's abundantly clear that
22:26you are overwhelmed i agree i agree working together husband and wife is hardly
22:34enough by the way he talks to you it's not good it's not good it's not good i don't feel like his
22:41partner or his his wife i feel like an employee when i'm here right now i'm staying to you not him
22:50what kind of pressure has it brought to the marriage it's it's hard it's hard we end up fighting
22:55about it constantly restaurants need you run with passion we have we've absolutely lost it
23:02and i would love to get it back because i love this place and i want it to to do good and i want
23:08it to run without me so that i can go spend time with my daughter which is three and a half wow it's
23:13very young to not see their mom right it kills me it kills me every day we've owned this restaurant
23:19since charlotte was born so i want to be able to step away from this kitchen but the reality is that
23:25owning a restaurant it's it's very difficult i feel like i've let her down because i'm not around
23:33enough it's it's heartbreaking it's hard number one thing is charlotte she is she's everything
23:42and that's why i wanted we wanted to do this is so we had more time to spend with her
23:46and it's gotten horribly wrong and so you're sacrificing the excitement of a three-year-old
23:53daughter to spend time here with something that's not functioning properly i i think we both think in
23:58the back of our heads that it's going to change soon i think maybe we're obviously delusional i promise
24:05you nothing will change unless patrick can change how'd you get through to him i haven't figured that out
24:11yet i think that's amazing thank you thank you i don't think he's going to change he's very very
24:20stubborn patrick is right and nobody else is and that's how it's going to be i don't know if it's
24:26actually sunk into patrick that he needs to listen and not everybody else is wrong so we need to find
24:33some more private to talk how private private i'm going this way tell me what cordon said to you
24:45outside you talked about how you how you talk to me and how you treat me according to piss off wow the
24:52mask is slipping this is how he really behaves oh my god anything that somebody tells you you can't
24:59accept it you can have 14 people telling you something and they're all wrong you've got to
25:07accept it but maybe you can be sometimes he's just sulking now because he's been schooled
25:17i'd love you patrick and we both want to start we both want to be there for charlotte moore
25:24i can't do this anymore i just get her up when i just get her up in the morning and then i put her
25:31to bed at night do you need to change at least all i do is change patrick wouldn't even listen to his
25:40wife they should hold his head in shame you need to at least open your mind and accept my mind like my
25:47mind is completely open seriously patrick all i'm asking is that you change
25:55we need his help patrick you have to accept his help i guess so
26:09even though i don't think i'm the problem i want to know what he thinks needs to change
26:13and if he can make it make sense to me then yes i'm ready to change it's gonna be a tough one this one
26:20oh my god this is disgusting wow are you trying to mock me
26:45hey stop it who cooked this i'm serious what you're gonna i don't need you whispering at me
26:54anymore okay you're gonna up for him i'm gonna get up oh man what is his problem it's a joke not but
27:01it's not funny patrick keeps running his mouth but he needs to listen you know you can't have this
27:10many people telling you something and all these people are wrong but i'm not 100 convinced that
27:15patrick will change it's clear that patrick isn't taking this seriously and is putting even more
27:21stress on jenny
27:28i woke up this morning and realized that patrick needs to understand the burden he's placing on jenny
27:33and in order to help them do that i've asked them to meet me away from the restaurant good morning
27:39let's get some fresh air shall we sounds good good to see you how are you feeling good good good
27:45glad to how are you chef great when was the last time you guys got out of that restaurant together i
27:50can't even tell you it's been a long time we're talking years probably yeah well let's go i'm getting
28:00updates from my insider and i'll be honest it's not looking good now how weighed down do you feel in that
28:12restaurant very weighed down the real purpose of this hike is for patrick to understand just how much
28:23he's weighing down on his wife jenny each one of those heavy rocks is representing a burden and i'm
28:28here to lift that burden watching your performance in that restaurant you seem to be top of the hill
28:35you know king of the tower because you're the owner why can't you shed the same kind of respect
28:41for your wife i ask her all the time what do you think of this idea no i can smell the
28:49how do you feel about that patrick i don't i feel like an employee to you
28:54i don't remind you that you're an owner a lot of times the way you talk to me makes me feel like i'm
28:59not doing a good job even though i'm there busting my butt and nothing i do is is good enough it's hard
29:07because i think i'm doing all the right things so to come to the realization that i'm not yeah it's
29:14tough let me take this off you please how does that feel it's much better
29:24up that mountain i've been adding heavier rocks because that's exactly what you've been doing over
29:29the last five years sandbagging your wife do you understand what i'm getting at i do understand what
29:34you're getting that yes we both just did the same hike but her hike was much much harder because the
29:40weight she was carrying i would have gladly taken that weight off her shoulders and carried it up this
29:46amount this could be something spectacular over the next five years if you get this right right
29:53this restaurant fails the consequences is off the charts yep you need to dig deep
29:59you need to understand what's going on is that clear it's clear are you willing to change i am
30:07willing to change i feel like my voice has finally heard and that he finally hears and sees
30:14how hard it's been for me this is not the life i envisioned when i bought this restaurant
30:20so let's get it together absolutely i'll see you both back at the restaurant it's like our marriage
30:30has been on hold for four years because we're working on something else yep and we just every
30:36time we think that we have a second we don't and yeah we got lost we got lost in it from what i saw
30:43yesterday i didn't think there was any way to help patrick but now i'm starting to see real change
30:49these are really tough key lessons for him i'm just hoping patrick understands loud and clear
30:57we're gonna make this work yeah i love you i love you
31:11it feels like patrick is finally on the path to change so my reno team have been hard at work to
31:17make cafe boa a place to be proud of okay this is pretty exciting for me to see their reaction that
31:33first impression you're ready you're ready here we go guys oh my god look at the tables oh my goodness
31:54we put together a restaurant that actually feels like a proper authentic italian restaurant
31:59oh my god look how just bright and inviting it is this is everything that i envisioned that i
32:10wanted this restaurant to be it makes me happy to be in there now i love seeing how happy they are but
32:19wait till they see the kitchen we've got more space and so therefore we can work cleaner incredible
32:25knives hex lab pans you name it they've got them oh my god look at this wow that's incredible these are
32:32the plates we need right here oh my god now we've got the right equipment we've got the right pans we've
32:38got the right knives we got the cutting boards it is spectacular top to bottom phenomenal this is amazing
32:45this is such the refresh that we needed i am so happy oh my god let's go
32:56may i come in please chef we're gonna fall back in love with this thing right both of you take a seat
33:02i'd like to go and spend 10 minutes in the kitchen and cook you something fresh
33:06ready chef oh my god this is just amazing it's just beautiful you good both how are you feeling
33:12good are you yeah we're good indeed now that i've managed to get jenny out of the kitchen i think we
33:18can see if christian can step up they think i'm cooking this but you're cooking it yes sir you know
33:24the new menu inside out yes sir and you do the rigatoni with a sausage and i'll do the salmon yes no
33:28problem menu was great that's exactly what you needed right yes it is in terms of simplicity yeah exactly
33:36beautiful i did not expect to be cooking with chef gordon ramsay i'm just looking over inside
33:42was so proud to do it it's kind of crazy it's nerve-breaking a little taste what does that need
33:48top pepper just a touch but well done top star chef you know teaching me i do things different
33:55okay nicely done you've got your parmesan and we're just going to finish that with some olive oil
34:01nice a little touch a little more than salt on top it's nice
34:11you guys hungry a little bit chef yes yes
34:14please enjoy thank you
34:22it's so good this is really good oh my god i want to be honest here i didn't cook this
34:30you've got a talented kid in there desperate to step up but he needs to be in the front seat and i'd
34:35appreciate if you told him that okay all right guys how we like it it's great it was amazing sit
34:42down okay i want to start by apologizing we've stood in your way and it wasn't really intentional
34:51because you are a great chef and you know i'm sorry that it has been such a tough road up until now
34:56and it's not going to be we're going to step back and we are going to trust you you are now the
35:03executive chef of cafe bo at allett she's done cooking i'm done that means a lot thank you my name
35:11needs to be up better because i'm not an executive chef he is that kitchen is your kitchen thank you
35:18it's been a long time coming um i have so many emotions going on right now but the biggest one is
35:23just happiness you know i am so pumped now that patrick and jenny have promoted christian i've asked
35:29the rest of the team to join us welcome guys oh it looks so good just line up across there together just
35:37like a team this has been a crazy week i came here to help this place and succeed i couldn't have done it
35:48without my insider you ready to meet them yeah would the insider like to step forward
36:01i have every reason to be the insider i'm busting my ass in here every day
36:05i'm making all the recipes i had every reason to call for help so it's like kind of crazy because if
36:10not me then who would the insider like to step forward
36:23it was me i did it wow
36:37alicia sit down oh my goodness me what a mess yeah watching patrick he's hardly motivational is he the
36:46expectations can be higher than they should be sometimes i try and always make sure that what's
36:50best for the staff is happening and understanding how dysfunctional this place is jenny go get that
36:57tine fried chicken out they take five to six minutes patrick you've had 25 minutes i mean that's not
37:03normal 100 yeah why is jenny the exec chef i don't know why they don't pay christian more so he can step
37:10up and do the job and she can get out of there he thinks we're all expendable we all really want to
37:16help each other succeed i appreciate that but it starts with the top you've got to keep this a
37:19secret i will she loves you both she wants to see you succeed thank you alicia thanks we wouldn't have
37:26changed this is this changed us so thank you i mean you guys put everything into this and charlotte
37:35comes in and you'll get to be more together now he just don't fire me
37:39i cannot believe that alicia was the insider she was trying to help us so it was coming from a place
37:46of you know loyalty and respect and love so i i get it what does that mean to you when you've got four
37:52talented individuals that have your back 24 7. it means everything to me we have to depend on these
37:59people we got to treat them right so they stick around one team one dream let's get set up ready to
38:08launch this place yes chef let's go let's go with the restaurant ready to open let's go i'm back in
38:16my surveillance van so i can make sure patrick and the team have changed for the better so this is the
38:22whole setup first day okay okay arugula uh zucchini and parmesan today i hope to show my team that i'm
38:28ready for this and i deserve this title i'm ready to show them some talent i'm ready ready how are you
38:35thank you thank you you're the first table yay you guys want to sit there please man order of the
38:42garlic shrimp walking here two garlic shrimp three all day tonight is the night kitchen is in sync i got
38:48two new york strip christian's performing like an executive chef i want to finish here hi i'm jenny
38:55nice to meet you jenny's laughing she's relaxed thank you yeah it's um it is and for the first time in
39:02five years to join her business how is everything so far fantastic good good customers loving the food
39:11now where's patrick table 22 is up so two shrimp two caesars good this is the way cafe boa should be run
39:21i need three orders of that sausage i got appetizers coming in but don't worry about yet okay
39:28gotta get in there christian looks like he's getting swamped with those orders the chicken parm
39:32and the new york strip cooked medium two roasted carrots and the salmon the chicken parm too
39:42walking in meatball garlic shrimp walking in two more garlic shrimp i'm trying to make sure he's
39:47completely on the same page you have to talk to him i will it's first night but when you're getting
39:50slammed like that we just need to get some slack like that's all yes there's a lot of tables coming
39:54at the same time and now we'll just do a couple of them all shakuchi boards just to give us 10 minutes
39:58so we can play catch up surely so we're gonna start cleaning off one table at a time okay yeah right
40:06what's going next christian what's going next right now i got a garlic shrimp i got three of them
40:10i have three strips i have one medium two midware broglini chicken parm that's next two tickets
40:15gotcha i'm gonna be three minutes for my rid rare three minutes thank you
40:22uh patrick tripping attorney coming now and caras coming now as well less cream on the bomb there yes
40:27next time let's go patrick we're catching up now we're on the same page yes
40:35the transformation is incredible no this is amazing i just want to commend you for being
40:40that brave you've been a tremendous insider thank you thank you great job i'll clear the plates
40:47the restaurant is full to the brim but there's space for one more customer
40:54this is the new restaurant do you love it is it so cute this is chef gordon ramsay
41:01surely charlotte high five please oh my lord you are beautiful this journey has been a roller coaster
41:07full of ups and downs it was all worth it i love the new restaurant we just can't wait to see what
41:14happens next this is what counts the most you know that i'm glad that alicia was communicating with chef
41:20ramsay doing that probably wasn't easy and she was probably scared and she did it because she cares
41:26and i i love her for it turn around just have a look at all these customers enjoying this you've got
41:35this we do look after each other thank you good luck thank you
41:39what a transformation that was jenny looks like a complete from woman not walking around with that
41:56title of executive chef and finally patrick knows how to talk to his team and show them respect
42:04and the kitchen is in safe hands with a confident chef christian the change has been huge for them and
42:12the restaurant and if they can stay on track they've got every chance of being successful fingers crossed
42:18oh boy they're in trouble disgusting you're literally making me sick the catfish is swarmed from vietnam
42:34it's fake larry i don't want all my years here to be for nothing you need to protect the legacy
42:40oh i am a hundred and one not destroy it