The shift towards digital-only banking and cloud operations for a tech-driven future

euronews (in English)

The shift towards digital-only banking and cloud operations for a tech-driven future  Industry digital banking leaders discuss the transformative impact of digital wallets and fintech on banking, highlighting innovation, consumer needs, and emerging trends shaping the future of finance.  In partnership with Media City  READ MORE : http://www.euronews.com/2025/05/21/the-shift-towards-digital-only-banking-and-cloud-operations-for-a-tech-driven-future  Subscribe to our channel. Euronews is available on Dailymotion in 12 languages

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00:01Digital wallets, fintech and neobanks are transforming banking through innovation.

00:06As more traditional banks take on a digital-first approach,

00:10we explore a future where technology is redefining our banking solutions.

00:17Welcome to The Exchange from our studio here in Doha.

00:21Coming up on this episode, we sit down with Yusuf Al-Neyma,

00:24Group Chief Business Officer at Qatar National Bank,

00:27who shares insights on embracing technology in banking.

00:31And we chat with Juan Pablo Ortega, CEO and co-founder of UNO,

00:36to discuss the rise of new payment solutions.

00:39Digital transformation is no longer optional.

00:43It's essential for banks to remain competitive in a rapidly changing environment.

00:48New technologies are drastically transforming the banking industry,

00:52with physical branches slowly being phased out.

00:55Operations across all departments like remittances,

00:58payments and investments will be made in the cloud.

01:02Innovations such as AI and automation are proving to be invaluable,

01:07reshaping how banks offer their services like digital cards and chatbots.

01:11On the flip side, with the advancement of AI,

01:15financial crime is becoming increasingly sophisticated,

01:18prompting the need for stricter prevention measures.

01:20Last year, over 50% of banks reported a rise in business fraud,

01:26while consumer fraud losses amounted to over $10 billion.

01:31So, how is the industry evolving in the digital era?

01:35And what does the future hold for traditional banks?

01:38I sat down with Yusuf Al-Neyma,

01:40Group Chief Business Officer of Qatar National Bank,

01:43to discuss how a legacy bank like QNB

01:46is embracing technology and digitalization.

01:49We're excited about digital banking.

01:53I think this is, today, this is the talk.

01:56Everybody wants to apply for a digital banking license.

02:00We are living in the digital era now.

02:03And soon, you will not see branches,

02:06probably in a couple of years ahead.

02:09Our strategy is really to provide

02:12seamless banking service worldwide.

02:15We have a presence all the way from the UK,

02:19all the way to China.

02:21We are in more than 28 countries.

02:23Banking is evolving and advancing to the next stage

02:27because of technology.

02:28Today, the spending on technology is huge.

02:31The rise of online-only digital banks, or neobanks,

02:35has dialed up competition in the financial services market,

02:39especially among younger consumers.

02:41Our reporter, Cyril Fornares, is in Switzerland,

02:44where neobanks are giving their traditional predecessors

02:47a run for their money.

02:50Hello, Laila.

02:51I'm here in Geneva,

02:53where financial institutions like banks

02:55are a normal part of the Swiss landscape.

02:58But that's quickly changing.

03:00New digital players,

03:02known as neobanks,

03:04are making their marks.

03:05There are banks that operate mainly online,

03:09without any physical branches.

03:11Let's take a look.

03:14Alpian is a neobank that coughed out a place for itself

03:18in this growing market.

03:20The private bank convinced thousands

03:21to open free accounts in just minutes

03:24by offering them premium services

03:26and a host of attractive benefits.

03:29They like discretion,

03:31they like data privacy,

03:32and they like financial security.

03:34They also like having a very good service.

03:37So how do you answer to this?

03:39Throughout our hybrid model,

03:41cutting-edge technology with human expertise.

03:44If you want,

03:44you can be accompanied by a wealth advisor

03:47directly through your phone.

03:49And at the same time,

03:50we keep evolving all the time.

03:53We are purely digital.

03:54We have no legacy at all.

03:56So for us, it's very easy to move.

03:57It's very easy to be agile.

03:59From one week to another one,

04:01we're able to implement new technologies very fast.

04:04Studies show that the Swiss are particularly loyal to their bank,

04:08but more are turning to digital banks every year.

04:11I have a physical bank and also an online bank.

04:14I've done it recently because there were plenty of advantages

04:16at the non-fraies in the foreign country.

04:19It's very practical in reality,

04:20I don't regret it,

04:21but I've well preserved a physical bank also in plus.

04:23I've never had the opportunity to create a bank in a online bank.

04:28I've never thought of it.

04:28Just simply,

04:29I've always had a bank with a physical bank.

04:31I like to have something that I can talk about and have a contact with someone.

04:37It's still a start-up,

04:38so we're not going to put all of our capital on it.

04:40According to a report by financial experts at Deloitte,

04:44Swiss retail banks are falling behind in digitalization,

04:48giving neobanks like Alpian an opportunity to drive innovative change.

04:54Over to you, Leila.

04:55Other than neobanks,

04:58emerging trends in payment methods are also shaking up traditional banking.

05:02I spoke with Juan Pablo Ortega,

05:05CEO and co-founder of YouKnow,

05:07a company that provides innovative payment solutions

05:10to explore how alternative methods are reshaping the financial landscape.

05:17We have seen a rise of APMs, alternative payment methods.

05:22So for a while, companies used to expand accepting credit cards and debit cards.

05:26But then you look at, for example, Saudi Arabia.

05:30Only 20, 30% of the population have a visa or a MasterCard.

05:34Most of the people use MARA, which is the local domestic scheme.

05:38We go into Indonesia.

05:40Indonesians love their wallets.

05:42You have Ovo, you have Dana, you have GoPay, you have GrabPay.

05:46So we're seeing an emergence of different payment methods,

05:50and we're seeing that this is a struggle for companies.

05:52Because then I have to expand, I have to do more integrations.

05:55In terms of new technologies, where we're seeing encryption, authentication,

06:00we are the launch customer with MasterCard of being able to pay with passkeys.

06:05Passkeys are these cryptographic keys that you save in your device.

06:09We're seeing a big feature of stable coins.

06:12Stable coins at USEC, USE3,

06:14I think it's going to become the norm as people want to pay around the world.

06:19Now it's time for our regular feature, Business in 60 Seconds.

06:24Start the clock.

06:25Lenovo is gearing up to announce Q4 2025 earnings,

06:29having recently unveiled its transformable laptop with a screen that can flip and fold.

06:34The device features a high-resolution display with touch capabilities.

06:38It provides users with an immersive visual experience,

06:42showcasing the company's focus on innovative product designs.

06:45Ralph Lauren is preparing to reveal its fourth quarter 2025 earnings report,

06:50as the US fashion house has worked to reposition itself,

06:54focusing on its core product strengths, like cable knit sweaters and blazers.

06:59Effective marketing, such as being chosen to dress the US Olympic team,

07:03has continued to strengthen its trendy image.

07:06And Zoom is set to release its first quarter 2026 financial results.

07:10The video conferencing company has made various technological advancements.

07:15This includes the new Zoom business services for marketing, customer care and sales.

07:20It's also enhanced its offering for content creation and asset management.

07:26So, while the banking behemoths of the world still dominate the financial services market,

07:32digitalization and innovation are essential to compete with the emerging players.

07:36For consumers, this means learning to adapt to a new way of saving and spending their money

07:42and perhaps banking on a digital future.

07:45Well, that's all the time we have for on this edition of the show.

07:48Thanks for watching.

07:49Please do check out euronews.com for all your latest business news.

07:52And join us again next time on The Exchange.

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