Calling Customer Service Creates Emotional Distress According to this Study

Pennygem

The survey conducted by Arizona State University’s (ASU) business school confirms a record number of problems with products and services this year. PennyGem’s Chloe Hurst has the story!

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00:00according to the latest national customer rage survey customers aren't happy the survey conducted

00:10by arizona state university's business school confirms a record number of problems with products

00:15and services this year almost 75 of the 1000 americans surveyed reported having a problem

00:22with a product or service 63 of which feel rage towards the experience reflected in the study

00:30reiterating consumers are increasingly aggressive when trying to get their problems solved in a press

00:37release associated with the findings asu says consumers remain hopping mad with companies

00:43second-rate efforts to resolve their problems and have become steadily more belligerent when they

00:49complain in all the survey estimates that businesses are risking $887 billion in future

00:57revenue due to mediocre complaint handling up from $494 billion in 2020 two in five claim to have

01:05suffered losses averaging $1,261 and nearly a third have suffered emotional distress

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