What’s the ONE question that reveals if your customers will stay or leave?
If you’re not asking the right question, you might be focusing on the wrong customers.
In this episode of The Mason Duchatschek Show, Shep Hyken, a world-class customer service expert and NYT & WSJ bestselling author, shares the key question every business should be asking.
Shep also provides game-changing insights on customer loyalty, retention, and experience—helping businesses build relationships that keep customers coming back instead of walking away.
If you want loyal customers, stronger retention, and a better customer experience, don’t miss this conversation.
Key Takeaways
✅ One simple question can predict customer loyalty. ✅ If you’re focused on the wrong customers, your retention strategy won’t work. ✅ A great customer experience keeps people coming back, even when competitors are cheaper.
📺 Full Video on YouTube: 👉 https://www.youtube.com/watch?v=U3bFRLQqIZQ
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About This Channel
Subscribe now & discover the world of Workforce Alchemy. Visit our website & take the challenge! Mason Duchatschek is an Amazon.com #1 bestselling author of numerous books, and his ideas have been featured in Selling Power, Entrepreneur, and the New York Times.
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