IWRC: Helping Indian workers

Gulf News

A Welfare Initiative of Ministry of External Affairs, GoI under the aegis of Embassy of India, aims to handle issues pertaining to the Indian workers residing in UAE. Daily headlines from the UAE and around the world brought to you by Gulf News. See more at: http://gulfnews.com/videos

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00:00IWRC is Indian Workers Resource Centre, though its scope and service extends to all the expert

00:13community, Indian expert community in UAE and we basically have a toll-free line 800

00:2146342 800 India where Indians all over UAE can contact this number 24 by 7 for their

00:33information-related enquiry, work-related grievance registration and redressal,

00:40marital dispute, financial issues and other related relevant problems so they can get in

00:48touch with us. Along with this maintaining the toll-free line which is meant by the multilingual

00:54staff 24 by 7, we have counsellors who are experts like personal or psychological,

01:07financial and legal. So basically three types of counselling we do provide as by the selected

01:16experts from Indian embassy and consulate who are actually available in specific date and time by

01:24appointment and we cater to those people who need specific and expert advice. Along with that

01:33we do conduct awareness campaigns throughout UAE for various subjects and matters to the

01:42communities and mostly in the workers accommodation. They don't have to come here,

01:47we will reach them if they call us a toll-free line and if they require any counselling even

01:53somebody is not mentally active have been you know dislodged by any personal tragedy trauma back home

02:01so the personal counsellors even connect with them by a counselling session

02:05though the person is in US and the counsellor is in IWRC centre. So this sort of facilities

02:12by the modern you know whatever the technological age we have so we are utilising it to the fullest

02:20extent to provide help and relief to the community sometimes see for us they are

02:25sometimes they are getting the range of the call sometimes not to the they say you know

02:30in different places Ajman or other ports so they do call us this toll-free line. Housemates

02:38sometime they know that this 24 by 7 line is operational so if they want to see that okay

02:45want to seek help when everybody late night everybody is asleep and all but then you knew

02:50wanted to say that any issues problem so they can use it they can use this line this is a toll-free

02:55line. So these are like some of the aspects when Indian consulate or embassy is closed for the day

03:00and at that point of time this IWRC staffs are there to provide guidance to provide whatever

03:08the way help can be you know extended to the particular caller whichever the way or as per

03:15the capacity we have some restriction but within this restriction on cope-up service whatever the

03:20way you can it has been provided to them.

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