TSSA and Neil Bibby, campaign against ticket office cuts at Paisley Gilmour Street
Rail union TSSA and Neil Bibby MSP join forces at Paisley Gilmour Street station on Friday 31 January at 10am to oppose ScotRail’s plans to drastically reduce the opening hours of 101 ticket offices.
TSSA activists and Neil Bibb warn passengers that ScotRail’s plans to cut ticket office hours by a whopping 2745 hours a week across the network.
TSSA says that the move will make the railway less safe for women and girls and less accessible for pensioners and passengers with disabilities. Passengers are also likely to pay more for their tickets without the friendly advice of a ticket office worker.
In many stations the loss of ticket office opening hours will also mean more anti-social behaviour.
Similar plans were widely rejected in England in 2023.
TSSA General Secretary Maryam Eslamdoust said, “Ticket office staff do far more than sell tickets—they provide essential support, safety, and accessibility for passengers.
“ScotRail’s proposals will make rail travel harder for pensioners, disabled passengers, and those with learning difficulties, while also increasing risks for women and vulnerable communities."
The union has launched a petition calling on Scottish Cabinet Secretary for Transport, Fiona Hyslop, to direct ScotRail to abandon the reductions in ticket office hours and commit to keeping stations staffed in the future.
Rail union TSSA and Neil Bibby MSP join forces at Paisley Gilmour Street station to oppose ScotRail’s plans to drastically reduce the opening hours of 101 ticket offices.
TSSA activists and Neil Bibb warn passengers that ScotRail’s plans to cut ticket office hours by a whopping 2745 hours a week across the network.
TSSA says that the move will make the railway less safe for women and girls and less accessible for pensioners and passengers with disabilities. Passengers are also likely to pay more for their tickets without the friendly advice of a ticket office worker.
In many stations the loss of ticket office opening hours will also mean more anti-social behaviour.
Similar plans were widely rejected in England in 2023.
TSSA General Secretary Maryam Eslamdoust said, “Ticket office staff do far more than sell tickets—they provide essential support, safety, and accessibility for passengers.
“ScotRail’s proposals will make rail travel harder for pensioners, disabled passengers, and those with learning difficulties, while also increasing risks for women and vulnerable communities."
The union has launched a petition calling on Scottish Cabinet Secretary for Transport, Fiona Hyslop, to direct ScotRail to abandon the reductions in ticket office hours and commit to keeping stations staffed in the future.
