银行未阻诈骗交易   74岁老妇反被扣款 - video Dailymotion

Hotspot热点

新闻报报看 | 去年4月，74岁的许女士接到诈骗电话，发现不对劲后，立刻跑到银行通报，并当场注销信用卡。没想到一个月后，她收到信用卡账单，才发现近1万5000令吉已经被盗刷，而银行却没能阻止交易，甚至还从她的账户扣钱，连政府发放的援助金也不放过！（主播：颜江瀚、蔡心慧）

Transcript

00:00Before watching the video, I would like to remind you that there is more content on the Hotpoint website.

00:30Here is the case. The victim suspected that the credit card was stolen and reported to the bank immediately.

00:35However, the bank could not stop the transfer of the money.

00:39The bank even deducted money from the victim's account.

00:41Even the aid money issued by the government was lost.

00:44What the hell is going on?

00:46There is a 74-year-old old man in Shaanxi, Gujing.

00:48Today, under the company of Zhang Jianren, a member of the National Assembly, he held a press conference to talk about his experience.

00:53He said that the incident happened in April last year.

00:56At that time, he received a fraudulent phone call.

00:58After talking to the other party, he found that something was wrong.

01:00He immediately went to the bank to notify the bank to stop the transaction.

01:04The bank staff also checked the system for the old man at that time.

01:07It turned out that there was no transaction record.

01:09However, for safety reasons, the old man cancelled the credit card on the spot.

01:14And the bank sent him a new credit card a week later.

01:18I thought it was over.

01:20Unexpectedly, a month later, when the old man received the credit card bill,

01:24he found that two transactions worth nearly 15,000 RMB had been swiped.

01:30One transaction was transferred to the Touch & Go e-wallet.

01:33The other transaction was paid to Big Pay Malaysia.

01:35This made him quite dumbfounded.

01:37What's more ridiculous is that the old man said that after he found these two unusual transactions,

01:41he immediately complained to the bank.

01:43The bank not only refused to cancel the transaction,

01:46but also deducted RMB 1,350 from his savings account

01:50as part of the related transaction.

01:54In order to prevent the bank from continuing to deduct money,

01:56he had to withdraw all the remaining savings in his account.

02:00What's more ridiculous is that in September and December,

02:03the government sent him RMB 150 of Alipay.

02:06The bank also deducted the money used to repay the fraudulent transaction.

02:11The old man finally had no choice but to complain to Zhang Jianren.

02:14He hoped he could get justice.

02:16Zhang Jianren said that this case clearly exposed the shortcomings of the bank's credit card system.

02:21The old man notified the bank as soon as possible,

02:24but the bank did not take immediate measures,

02:26but let the fraudulent transaction be completed smoothly.

02:29Does this mean that there is a loophole in the audit mechanism of the bank system?

02:33What's more serious is that Zhang Jianren said that after the bank received the notice,

02:37he did not immediately notify the National Fraud Response Center to freeze the transaction,

02:41but delayed the old man to come to the door again,

02:44and then notified the National Bank of China Wallet and Big Pay,

02:47which caused the delay in processing time and affected the rights of the victim.

02:50Zhang Jianren said that the prime minister has repeatedly emphasized that

02:53if there is a loophole in the bank system,

02:55the bank must take responsibility.

02:57In this case, the bank not only did not stop the fraudulent transaction,

03:01but also deducted money from the old man's account without permission,

03:04and even did not let go of the government aid.

03:06He thinks this practice is unacceptable.

03:09So he has officially complained to the National Bank of China,

03:12asking the bank to cancel the fraudulent transaction,

03:14deduct money and return RMB 1,650 to the old woman.

03:17In addition, he has already handed over the related complaint letter to the Ministry of Finance,

03:22hoping that the government can intervene to ensure that the bank

03:24will no longer make the victim's blood double.

银行未阻诈骗交易 74岁老妇反被扣款

Category

Transcript

Recommended