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ETVBHARAT
  • 1/15/2025
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Transcript
00:00Health and Human Services have already made some progress on this.
00:07If you are an avid reader of AI, you would already know that
00:12the large AI models like ChargePT, Gemini and Cloud
00:18have already passed the USMLE medical exam.
00:25The large long range models have also passed the bar exam.
00:33In the US, if a poor person needs justice,
00:41they have a public defender.
00:44The US Justice Department has already made some progress
00:48on bringing an AI based public defender.
00:53Similarly, if you look at education,
00:56many school districts in the US have a study buddy.
01:02If a student has to teach a class for 24 hours
01:08using a small AI application,
01:12the teacher has to be available to teach the class
01:16and correct the mistakes the student makes.
01:21Similarly, if you look at the government,
01:25the user's income and family situation
01:30and the government related services
01:34are available to the user.
01:37The AI system is available to everyone.
01:41The AI system is available to everyone.
01:46The AI system is available to everyone.
01:51The AI system is available to everyone.
01:55The AI system is available to everyone.
01:59The AI system is available to everyone.
02:06Mr. Devendra, as a researcher,
02:09what are the current challenges in government services?
02:13What are the challenges in government services?
02:18As far as I know,
02:20Andhra Pradesh has just signed an agreement with WhatsApp.
02:24This is not new to India.
02:26As soon as AI technologies were introduced,
02:29as soon as the Industrial 4.0 was introduced,
02:34many government institutions
02:36took various initiatives related to AI.
02:39For example, recently,
02:41the Government of India,
02:43took an initiative called BASHINI.
02:46This BASHINI is an initiative
02:49to use AI to collect information
02:52related to government services in 60 languages.
02:56Similarly, we already have MyGov.com,
03:00where we can use AI to receive feedback
03:04and address grievances.
03:09As Mr. Surya said,
03:11for example, Dubai is one of the most developed places in the world.
03:17To pay bills related to electricity and water resources,
03:22to address grievances,
03:24everything is done through AI and WhatsApp.
03:29Similarly, in Brazil,
03:31even if there are puddles or potholes in the roads,
03:35as soon as citizens raise complaints through WhatsApp,
03:39the countries of the world leave the country
03:42as soon as we provide services through WhatsApp.
03:46Similarly, in the state level,
03:48even the Chief Minister of Madhya Pradesh
03:51launched an initiative called Chief Minister Helpline
03:54through WhatsApp AI.
03:57So, there are many such problems.
04:00When we look at it,
04:02there are citizen-centric requirements.
04:06To provide services as soon as possible,
04:09to reduce physical barriers,
04:11and to reduce corruption.
04:13When the human interface is reduced,
04:15then corruption will be reduced.
04:17So, they are identifying such sectors
04:19and trying to use AI there.
04:22But we cannot say that
04:24AI will solve all the problems.
04:28If we look at it carefully,
04:30there are four problems.
04:32First, we said that accessibility will increase
04:35if we use AI and WhatsApp.
04:37But we have to see how much accessibility
04:40is there in India as a developing nation.
04:42WhatsApp is being used by 55 crore people.
04:45According to a survey conducted by
04:47the Center for Economic and Social Studies,
04:50only 20% of the population
04:52have access to the internet in India.
04:55It is still less in some regions.
04:57And SC, ST, minorities,