ड्यूअल स्क्रीन पर उपभोक्ता करा सकेंगे बिजली की समस्या का समाधान, एक क्लिक पर बिल जमा

शहर में केस्को की ओर से पांच हेल्प डेस्क सेंटर बनाए गए, उपभोक्ताओं के बैठने से लेकर टोकन नंबर जैसी मिलेंगी सुविधाएं.

Transcript

00:00We have started a new system to give relief to the people who are suffering from the pandemic.

00:29You will be able to see a dual screen on the helpdesk.

00:33You will be able to see the solution on the screen yourself.

00:37E-corners have also been created.

00:40What is the whole story? Tell us in detail.

00:42On 2nd December, 2024, we have implemented a new system called Ease of Living.

00:50In this, we have provided the helpdesk facility for the consumers to come and file their complaints.

00:56There are 5 helpdesks in the city.

01:00The helpdesk will be available to the consumers from 9am to 5pm.

01:07The helpdesk will be available to the consumers from 9am to 5pm.

01:12The helpdesk will be available to the consumers from 9am to 5pm.

01:16We want to provide the consumers with all the information they need.

01:24In the same way, we have provided a dual screen system on all the counters.

01:28In this, when the consumer files a complaint,

01:31they will be able to see the details of the complaint and the bill.

01:35It will be easy for the consumer executive to explain.

01:39The consumer will also be able to understand the information about the bill.

01:46This was our aim.

01:48In addition, we have also created an E-corner kiosk in all the helpdesks.

01:53In this, the consumers who cannot wait in our helpdesk for a long time

01:58will be able to see their online bill payment, queries related to their bill,

02:02their tariff, consumption and load.

02:07They will also be able to see their history of payment and load consumption

02:11by entering their account number or registered mobile number on the touch screen.

02:19We have also started this facility.

02:22I think it will be very convenient for the consumers.

02:25They will also save time in the helpdesk.

02:28Thank you for talking to us.