ड्यूअल स्क्रीन पर उपभोक्ता करा सकेंगे बिजली की समस्या का समाधान, एक क्लिक पर बिल जमा

शहर में केस्को की ओर से पांच हेल्प डेस्क सेंटर बनाए गए, उपभोक्ताओं के बैठने से लेकर टोकन नंबर जैसी मिलेंगी सुविधाएं.

Transcript

00:00We have started a new system to give relief to the people who are suffering from the pandemic.

00:29You will be able to see a dual screen on the helpdesk.

00:33You will be able to see the solution on the screen yourself.

00:37E-corners have also been created.

00:40What is the whole story? Tell us in detail.

00:42On 2nd December, 2024, we have implemented a new system called Ease of Living.

00:50In this, we have provided the helpdesk facility for the consumers to come and file their complaints.

00:56The helpdesk has been created in 5 locations in the city.

01:00The helpdesk will be available to the consumers from 9 am to 5 pm.

01:07They will file their complaints and the complaint will be settled within a time limit.

01:16We want to provide the consumers with all the information they need.

01:24In the same way, we have created a dual screen system on all the counters.

01:28In this, when the consumer files the complaint,

01:31they will be able to see the details of the complaint and the details of the bill.

01:35It will be very easy for the consumer executive to explain.

01:39The consumer will also be able to understand the information related to the bill.

01:48In addition, we have also created an E-corner kiosk in all the helpdesks.

01:53In this, the consumers who cannot wait in the helpdesk for a long time,

01:58will be able to see their online bill payment, queries related to the bill,

02:02tariff, consumption, and load.

02:07They will also be able to see their history of payment and load consumption

02:11by entering their account number or registered mobile number on the touch screen.

02:19We have also started this facility.

02:22I think it will be very convenient for the consumers and they will also save time in the helpdesk.

02:28Thank you for talking to us.