Skip to player
Skip to main content
Skip to footer
Search
Connect
Watch fullscreen
Like
Comments
Bookmark
Share
Add to Playlist
Report
Best and Worst UK Airports: Is the survey accurate?
National World - LocalTV
Follow
09/09/2024
Manchester Airport has contested Which?’s findings.
Category
🗞
News
Transcript
Display full video transcript
00:00
Hiya Lauren, now could you start by telling me a little bit about the responses which the
00:05
supposed worst UK airport has issued as a result of which's findings?
00:11
Now both Manchester and Liverpool airports have issued responses to the survey conducted by which.
00:17
Manchester airport in particular has already hotly contested the results saying that the
00:21
airport's own passenger surveys actually suggest that people are much more positive about the
00:27
They added that terminal 1 is set to close while terminal 2 is set to expand,
00:31
with improvement work on the port totalling £1.3 billion.
00:34
In Manchester airport's official response they wrote that they have been in dialogue
00:38
with which over the way it conducts its annual airport survey for some time.
00:42
They have reportedly raised specific concerns about the metrics used, sampling and more.
00:47
Manchester airport said it's extremely disappointing that they've chosen not only
00:50
to publish a piece in their magazine that is uninformative, based on poor information
00:54
and includes factual inaccuracies, but also to seek to advertise their magazine in the media
00:59
via a deliberately sensationalist and misleading press release.
01:04
What about John Lennon airport? Have they added anything to this conversation?
01:09
They have, so the CEO of Liverpool's John Lennon airport, John Irving,
01:13
said he was delighted to receive the recognition,
01:15
adding that the airport worked hard to make journeys as stress-free as possible for travellers.
01:20
He said we've got a constant customer focus here at Liverpool,
01:23
we do everything we can to make sure the experience is great,
01:26
we do really try hard to make sure the building works and the people naturally are friendly here.
01:32
What about the Consumer Researcher's response? Has Which added anything?
01:37
Rory Boland, editor of Which Travel,
01:39
said that their survey found many of the biggest airports to fail at the basics,
01:43
with passengers often being unhappy about the availability of toilets and seats
01:47
and reporting long queues at times.
01:49
He added that flogging fast passes and filling terminals with retail spaces and airport lounges
01:54
is a money spinner, but judging by our survey results, it's not what passengers need.
Recommended
0:34
|
Up next
Watch tense moment Birmingham council leader faces bins strike fury from public gallery
BirminghamWorld
18/06/2025
1:05
Best and worst airports in the UK: Which came out on top?
Local TV
09/09/2024
1:00
You tell us your favourite UK airport
National World - LocalTV
16/04/2025
1:00
People on the street: Your best airport experiences
National World - LocalTV
09/09/2024
1:00
People on the street: Where is the best UK airport?
National World - LocalTV
16/04/2025
2:00
Flash Reaction: Is Manchester Airport really the worst in the country?
National World - LocalTV
05/09/2024
1:00
Leeds reflects on airport experiences
National World - LocalTV
09/09/2024
3:05
Manchester Airport voted as one of the worst airports in the UK - we ask the public their opinions
National World - LocalTV
30/08/2023
1:00
Leeds: What’s your favourite airport and why?
National World - LocalTV
16/04/2025
1:00
Are there any good airports?
Local TV
09/09/2024
1:00
Bristolians Answer: Which revealed UK’s best and worse airports
National World - LocalTV
09/09/2024
1:00
Opinions on airports
National World - LocalTV
09/09/2024
1:00
What do we actually know about the incident at Manchester Airport?
National World - LocalTV
29/07/2024
0:55
Manchester Headlines 30 August: Manchester Airport voted as one of the worst airports in the UK in new Which? Survey
National World - LocalTV
30/08/2023
0:55
Manchester Headlines 9 May: Manchester Airport is the second worst airport for flight delays in the UK says official data
National World - LocalTV
09/05/2023
0:55
Liverpool John Lennon Airport named best in UK- LiverpoolWorld news bulletin
National World - LocalTV
27/10/2022
0:49
Leeds Bradford has been named the UK’s worst airport for security queues
Yorkshire Evening Post
23/11/2022
2:30
Travel: What makes a good airport?
Local TV
16/04/2025
1:00
Your airline and flight reflections
National World - LocalTV
18/06/2024
1:00
What’s the best airport in the UK - and are regional options still affordable?
National World - LocalTV
16/04/2025
1:00
Is Newcastle Airport the best in the UK?
National World - LocalTV
16/04/2025
1:00
Leeds Bradford Airport ranked in new Which? guide
National World - LocalTV
05/09/2024
0:55
Manchester headlines 10 August: Rogue firms causing airport parking issues
National World - LocalTV
10/08/2022
3:18
UK: All Flights From Two Manchester Airport Terminals Cancelled - With Passengers Told To Stay Away
Oneindia
24/06/2024
3:05
What to expect from Manchester Airport when travelling this October half term
National World - LocalTV
18/10/2022