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Boy, 8, helps save mum's life with 999 call to West Midlands Ambulance
Express & Star
Follow
16/08/2024
The inspiring call Ryan Reid aged 8 makes to West Midlands Ambulance Service as his mum Alicia, from Kidderminster suffers a serious case of Anaphylaxis.
Category
🗞
News
Transcript
Display full video transcript
00:00
Ambulance service, is the patient breathing?
00:03
She's struggling to breathe.
00:06
Okay.
00:07
She's struggling to breathe.
00:09
Okay, is the patient conscious and awake?
00:12
Yes.
00:13
Okay, what's the reason for the ambulance? Is it the breathing problems?
00:18
Yes.
00:19
Aspartate.
00:20
Who is the patient?
00:22
My mum.
00:23
Your mum, okay.
00:26
And are you with her at the moment?
00:29
Yes.
00:30
You are, okay. Is it possible for me to speak to her?
00:34
No.
00:35
No, is she too breathless at the moment?
00:38
Yes.
00:39
Okay, what's your name?
00:40
Ryan.
00:41
Ryan, okay Ryan, we'll get your mum some help today, okay?
00:44
I'm going to ask you a few questions just so we can get that ambulance arranged, okay?
00:49
Okay.
00:50
Do you know if she's lost any blood?
00:53
No.
00:54
She hasn't, okay. And when she's talking to you, is she talking in a complete sentence like me and you are, or is she having to take a breath?
01:03
She's having to take a breath.
01:06
Right, okay, so she seems like she's really struggling to breathe.
01:10
Did you say that she's having an asthma attack?
01:13
Yes.
01:14
You think she's having an asthma attack, okay. And does she seem confused at the moment?
01:19
No.
01:20
Okay, then, so we've got some help arranged for her, okay, if you just stay on the line with me. And what's mum doing right now?
01:27
She's taking her inhaler.
01:30
Taking her inhaler, okay. Okay, just make sure then that mum is sitting down and she's sitting upright, okay?
01:37
Are you on your own with mummy? Is that daddy on the phone?
01:40
Yes.
01:41
Yeah, I'm at work.
01:43
You're at work, okay. Are you coming home, dad, or are you staying at work?
01:48
I don't know at the minute. I've got to wait for my site supervisor.
01:51
Okay, no problem.
01:53
He needs to stay at work.
01:55
He needs to stay at work, okay. And what's mummy doing now? Is she taking her inhaler? Is she getting any better?
02:02
No, she's not getting any better.
02:05
Okay, bear with me.
02:07
She's taken the inhaler ten times.
02:10
She's taken it ten times, okay.
02:12
Yeah, but it's still not working.
02:15
Okay. Do you know how to open the door and things like that when the crew get there?
02:19
Yes.
02:20
Okay, leave it shut for now and I'll tell you when to open it, okay?
02:24
Okay.
02:25
We shouldn't be too long. We'll be coming as quick as we can for mummy, okay?
02:29
Okay.
02:30
Is everything okay?
02:32
Not really.
02:36
What's the matter?
02:38
Mummy feels very hot.
02:41
She feels hot, okay. Is she still awake?
02:44
Yes.
02:45
Okay. You tell me if she's asleep, okay, and you can't wake her up. You tell me that, okay?
02:51
Okay.
02:52
Just keep an eye on mummy's breathing for me.
02:55
Okay.
02:59
Have you ever phoned for an ambulance before?
03:02
No.
03:03
No.
03:04
This is the first time.
03:05
First time. But you're an absolute star. You're doing really well.
03:09
Yes.
03:10
Mummy's still trying her hardest to breathe, but she can't.
03:15
Okay. She's still struggling. We won't be too long now, okay? I'll let you know when we're near there.
03:22
Okay.
03:23
Is mummy sitting down?
03:25
Yes.
03:26
Okay.
03:27
But she's not asleep.
03:29
She's not asleep. She's still awake?
03:31
Yes.
03:32
Perfect.
03:33
But she feels sick.
03:36
She feels sick, okay. Was mummy okay this morning?
03:40
Yes.
03:41
She's okay this morning? She's just all of a sudden come on?
03:45
Yes.
03:46
Okay.
03:47
Is that mummy coughing?
03:49
Yes.
03:50
Okay.
03:51
Was she being sick?
03:53
No, she was just coughing.
03:55
Just coughing, okay.
03:57
I've asked her if she needs a drink, but she said no.
04:01
She said no, okay. That's fine.
04:04
Ask mummy if she has any nebulisers that she uses.
04:08
Can you say that word? Can you say nebulisers?
04:11
Have you got any nebulisers?
04:15
She's got the pink inhaler.
04:18
Just the pink inhaler, okay. Is that what she's taken, or has she taken a blue one?
04:22
She's taken a blue one and a pink.
04:25
Okay.
04:26
Okay, Brian. If you want to get ready to open the door, the crew will be coming down the road in a moment.
04:31
Okay.
04:32
Okay, I'll still stay on the line with you until they get into the house with you, okay?
04:37
You're both very good boys looking after mummy. You've done really well.
04:41
Yes.
04:43
Are they outside of the house now?
04:46
Yes.
04:47
Okay, you let me know when they're coming inside then, okay?
04:50
Are the ambulance people in the house?
04:52
Yes.
04:53
Okay, then I'm going to end the call now, okay?
04:56
Okay.
04:57
Okay, bye-bye.
04:58
Bye.
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