West Mercia Police react after serial shoplifter is jailed

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00:00I'm Steve Tristram, I'm a fraud investigator with the Economic Crime

00:03Unit at West Mercia Police. We very much welcome the sentence handed out to

00:09Norinda Kaur at Gloucester Crown Court this afternoon. Sounds out a very clear

00:14message that the police and the courts will deal seriously with prolific

00:19fraudsters. Norinda Kaur was a prolific nationwide retail fraudster. She came to

00:27our attention in 2018. It was clear that she'd been dealt with by a large number

00:32of forces across the country. West Mercia Police took ownership and took a

00:38backward step to look at the activities of Norinda Kaur. We looked at her bank

00:43accounts and discovered an extraordinary amount of refunds as opposed to payments

00:48from her banks. This led us to believe that she was operating a retail fraud

00:54operation across the country. We quickly discovered that she would enter stores,

00:59steal items from the shelves and simply take them back to the till and seek an

01:04exchange and then subsequently a refund. She took advantage of loopholes in till

01:10operating systems which have subsequently been closed as a result of

01:13this investigation. We think that she was operating on a daily basis five or six

01:18days a week from the south coast to Warrington, from the west coast of Wales

01:23through to the east coast. We think on average that she netted around £2,000

01:29worth of refunds per week which equated to about half a million pounds at least

01:34over the period of the investigation. Police work very closely with National

01:39Business Crime Solution, a company that represents the retailers. We shared

01:44information so that we could we could analyse what exactly what Norinda Kaur

01:48was doing. We hope this sends out a message that if anybody is considering

01:53embarking upon any form of retail crime that the police and the courts will

01:58deal seriously with those offenders. Thank you.