Air India Express faced major disruptions as 86 flights were canceled due to cabin crew members staging a mass sick leave, protesting new employment terms post-merger with Tata Group. Allegations of inequality and modifications to compensation packages fueled discontent. Passengers were left uninformed, prompting complaints on social media.
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NewsTranscript
00:00 A significant disruption today broke out in Indian aviation sector as at least 86 Air
00:12 India Express flights faced cancellation as cabin crew members initiated a mass sick leave.
00:19 Approximately 300 senior cabin crew personnel reported sick abruptly, exacerbating the flight
00:25 delays and cancellations.
00:27 The crew protesting against the new employment terms caused chaos by switching off their
00:31 mobile phones, impeding the communication efforts by the airline management.
00:36 The Air India Express officials are currently endeavouring to establish contact with the
00:40 protesting crew members.
00:42 The unrest stems from discontent regarding the perceived inequalities in treatment following
00:47 the airline's merger with Tata Group.
00:50 However, this disruption is also causing serious anger in passengers.
01:03 Videos of furious passengers gathered at Delhi, Kozhigode and Tiruvananth airports have gone
01:09 viral on social media.
01:11 The videos show flyers in heated argument with airport staff as they claimed the flights
01:16 are cancelled last minute.
01:25 The allegations by the crew members include disparities in job position offered to staff
01:30 members despite successful interviews and modification or removal of key components
01:35 of the compensation package.
01:37 Moreover, the crew accuses the airline management of suppressing dissenting voices.
01:41 In response to the situation, an Air India Express spokesperson expressed regret for
01:46 the inconvenience caused to the passengers and assured the efforts are underway to address
01:51 the issue promptly.
01:53 The passengers affected by the flight cancellation were promised full refund or complementary
01:57 rescheduling to alternative dates.
02:00 However, several passengers have expressed frustration on social media platform highlighting
02:05 the lack of prior notification regarding flight cancellations.
02:10 The appeal at Air India Express parallels to the recent turmoil in aviation sector,
02:15 notably Vistara's pilot-related issues following its merger with Air India.
02:20 The Vistara pilots also voiced discontent over the new contract, citing concern over
02:25 flight rosters and components of their salary packages.
02:28 As Air India Express grapples with the aftermath of the crew's mass sick leave, the efforts
02:32 to restore normalcy are imperative to mediate the impact on passengers and uphold the airline's
02:38 service standards.
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