RM50 for minor name error at check-in ridiculous, Zaid tells Mavcom

Free Malaysia Today

The former minister says the Malaysian Aviation Commission is in need of an overhaul.  Read More: https://www.freemalaysiatoday.com/category/nation/2024/04/12/rm50-for-minor-name-error-at-check-in-ridiculous-zaid-tells-mavcom/    Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.    Subscribe to our channel - http://bit.ly/2Qo08ry   ------------------------------------------------------------------------------------------------------------------------------------------------------ Check us out at https://www.freemalaysiatoday.com Follow FMT on Facebook: https://bit.ly/49JJoo5 Follow FMT on Dailymotion: https://bit.ly/2WGITHM Follow FMT on X: https://bit.ly/48zARSW  Follow FMT on Instagram: https://bit.ly/48Cq76h Follow FMT on TikTok : https://bit.ly/3uKuQFp Follow FMT Berita on TikTok: https://bit.ly/48vpnQG  Follow FMT Telegram - https://bit.ly/42VyzMX Follow FMT LinkedIn - https://bit.ly/42YytEb Follow FMT Lifestyle on Instagram: https://bit.ly/42WrsUj Follow FMT on WhatsApp: https://bit.ly/49GMbxW  ------------------------------------------------------------------------------------------------------------------------------------------------------ Download FMT News App: Google Play – http://bit.ly/2YSuV46 App Store – https://apple.co/2HNH7gZ Huawei AppGallery - https://bit.ly/2D2OpNP  #FMTNews #ZaidIbrahim #Mavcom #CheckInError

Transcript

00:00 Former Law Minister Zaid Ibrahim has hit out at the Malaysian Aviation Commission for failing

00:07 to protect the interests of consumers.

00:10 Citing a recent incident where he was charged 50 ringgit for a minor correction to his name

00:15 while checking in for a flight, Zaid said an airline staff insisted on charging him

00:20 for the error despite providing sufficient identification.

00:25 He said that despite the presence of two regulators, MAVCOM and the Civil Aviation

00:30 Authority, consumers still felt unprotected, especially concerning airfares and passenger

00:35 rides.

00:36 Zaid also recalled another incident in which a friend had booked a flight to Japan for

00:41 his family months in advance but the airline cancelled it, offering a refund in 90 days.

00:48 He questioned what MAVCOM have done to curb or reduce incidents of flight rescheduling,

00:53 which had caused many problems for travellers.

00:57 Zaid said these shortcomings demonstrated a need for an overhaul of MAVCOM as it was

01:02 not safeguarding consumer rights.

01:05 He criticised the commission's composition, claiming the involvement of high-powered civil

01:09 servants and corporate leaders might lead to conflicting interests.

01:15 Zaid also said such individuals maintained close ties with airlines and their owners,

01:20 intensifying potential conflicts of interest.

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Transcript

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