Meet the new manager of the Shields Ferry, who hails from Sunderland

Transcript

00:00 Absolutely delighted to be in position and given the opportunity to be the

00:04 customer service operations manager for the ferry. It's iconic for the area and

00:08 it's been operating for decades and hope to continue the good work of the previous managers.

00:11 What does this role involve from your point of view?

00:15 Looking after the customers, making sure they have a great customer experience

00:18 both on the bus and the ferry and making sure that they're safe when they do the

00:22 crossings and also that we're complying with all the legislation which is around

00:26 that we have to be governed by. These ferries obviously iconic for the area

00:31 how does it really feel to be running them? Again coming from a maritime

00:36 background I think it's a fantastic opportunity to put my previous

00:40 experiences into play and offer some advice and guidance on my previous

00:44 experience as I already mentioned. And your previous experience in the Royal Navy?

00:47 That's correct.