CSC in Action kasama si Chairperson Karlo Alexei Nograles
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NewsTranscript
00:00 [Music]
00:02 Good evening, Philippines!
00:03 We are given the opportunity to ask you questions about the programs and policies of the Civil Service Commission.
00:11 I am your host, Charles Nograles for CSE in Action.
00:16 For our discussion this Saturday, we will be covering the success story of a client who joined our Contact Center of the City or CCB.
00:26 For everyone, CCB is the feedback facility of CSE where the public can discuss about the availability of front-line services by government agencies.
00:39 They can submit their complaints, request assistance, provide suggestions, and ask questions about the front-line services.
00:49 Our Contact Center of the City received an email from a client who asked for help because he has been waiting for his disability claim from the Social Security System or SSS.
01:03 He was informed that a few days after filing the claim, it was approved by the Medical Section.
01:10 However, two months later, he was sent to the SSS branch because he needs to do a manual verification of his contributions.
01:20 After this, he was called by several people to follow up on his progress.
01:26 However, a few months later, he still needs to do a manual verification.
01:32 That is why he emailed the CCB to get his transaction executed.
01:39 Because CSE has a fast action partner with the government agencies, including the SSS, the CCB was able to coordinate the claim immediately.
01:52 Because of this, the claim was given a lot of attention.
01:56 After two days, after the CCB referred the complaint to the SSS, it sent a letter saying that the claim is now medically approved and there is only a correction in the contributions.
02:11 However, it is now being investigated by the Concerned Unit.
02:16 After a day, the client gave feedback to the CCB.
02:21 According to the client, after the CCB referred the complaint to the agency, he was called immediately and sent to the branch because his records are now okay.
02:34 That is why if you have complaints to the front line services of the agencies, just contact our CCB.
02:43 You can text or SMS to 0908-881-6565, email to email@contactcenterngbayan.gov.ph,
02:55 you can also visit the CCB website at www.contactcenterngbayan.gov.ph and click on the Report a Concern widget to submit a report.
03:09 You can also send a private message to the CSC Facebook page at www.facebook.com/civilservicegovph.
03:20 Until the next issue we discuss, CSC in action!
03:29 I am your host, Chairperson Carlo Nograles.
03:33 (dramatic music)