On the 20th anniversary of her disappearance, we take an in-depth look at the story of Charlene Downes who disappeared on 1 November 2003, when she was 14, from her home town of Blackpool.

A new film from the Blackpool Gazette can be watched in full at https://www.shotstv.com/watch/vod/52155352/the-disappearance-of-charlene-downes