'I was shocked': residents react to deadly Italy bus crash

Residents in Mestre, northeastern Italy, express their shock at a bus crash which killed at least 21 people and left a further 15 injured. "Coincidentally, I was late so I took the bus later" says Iana Morgagni, a student, "I was quite shocked". But not everyone is as surprised, Gianluca Agostini describes the accident as "a tragedy foretold."