NEWS: ‘We will be a fantastic experience’

The Edge TV

CEO of Capital A Tan Sri Tony Fernandes says that as the supply chain issues resolve and more of AirAsia’s planes get off the ground, he says the customer experience of travelling with the budget airline will just get better and better.

Transcript

00:00 We will be really a fantastic experience.

00:05 If you look at very soon,

00:06 our new boarding pass is so informative.

00:09 We'll tell you where the plane is.

00:12 Let's say you're catching a flight to Penang or Bangladesh,

00:18 that plane comes in from somewhere.

00:21 We will tell you where that plane is so you know.

00:23 We will keep you updated whether the delays will happen.

00:26 No airline can not have delays.

00:29 But how we manage the delay,

00:31 so you're not hanging around sitting in the airport

00:33 for hours and hours.

00:35 That's what we're trying to work out.

00:36 You know your gate, you know where the flight is, et cetera.

00:40 So I really believe we're gonna have an amazing experience.

00:45 And yesterday, we're very soon,

00:48 within the next two or three months,

00:50 we're gonna start putting our statistics up live

00:53 so you can see exactly how we're doing.

00:56 We don't rely on Instagram to say, oh, we're on time.

00:59 You'll see it every day, every minute.

01:03 And yesterday, we were 91% on time.

01:06 I mean, that was a huge accomplishment.

01:08 91% on time, and if you add within 15 minutes,

01:12 we were 96%.

01:14 That's a remarkable achievement,

01:15 and that's gonna get better and better

01:18 as we get all our planes back.

01:20 But apart from that, every airline's gonna have that.

01:22 I mean, things we can't control, weather, et cetera.

01:25 So to answer your first part,

01:27 I said I wasn't gonna answer it, but now I'm answering it,

01:29 is because I'm very proud of it,

01:33 spare parts, engines have been an issue, right?

01:38 The supply chain has been badly affected.

01:41 That's getting better, and we put out a press release

01:43 on how GE is helping us.

01:45 So that, I think by '24,

01:48 supply chain will be virtually back to normal,

01:51 and Airbus, for the first time,

01:52 have confirmed they can deliver planes.

01:55 They haven't been able to confirm that.

01:57 So '24 onwards, I think supply chain's gonna get better,

02:00 but really what I wanna add is I'm very confident,

02:03 and I'm saying it live, loud,

02:05 that AirAsia's probably gonna be the best experience

02:08 of any airline in terms of information,

02:12 on-time performance, dealing with refunds,

02:15 dealing with problems.

02:16 What our AI and chatbot team is doing is remarkable.

02:20 They're gonna be two types of chatbots.

02:22 So I'm putting it out there.

02:24 [BLANK_AUDIO]

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