After 15 years of marriage, Giselle and Robert decide to move their expanding family to the sleepy suburb of Monroeville in search of a more idyllic existence. Giselle, however, has grown disenchanted with life in the city. Sadly, it isn't the simple solution she was hoping for. Giselle feels more out of place than ever in suburbia, which has a completely different set of laws and a local queen bee named Malvina Monroe (Maya Rudolph).

Frustrated that finding her happily ever after hasn't been so simple, she seeks aid from the magic of Andalasia, but inadvertently converts the entire town into a true fairy tale and jeopardises her family's future happiness. Giselle is currently in a race against time.