Open All Hours S4/E5 • Happy Birthday Arkwright

What does Arkwright want for his birthday? Certainly not a visit from the man from the Good Shop Guide! Nurse Gladys plays a trick on Arkwright, helped by Granville. They persuade the shop-keeper that a man representing the Good Shop-keepers' Guide is in the area, awarding bonuses to shops whose staff show extra courtesy. She then dresses as a male shop inspector and visits Arkwright's shop, where she is greeted with unusual civility.