Let’s begin with a look at today’s third round opt-in registration for the AstraZeneca Covid-19 vaccine. The tech difficulties and lottery-style registration proved to be quite stressful for applicants, and left many angry and frustrated with the entire vaccination process. What do you think needs to be done to address these frustrations so it doesn’t tip over from: “enthusiastic about opting-in” to “I’m no longer interested in signing up”? Melisa Idris and Sharaad Kuttan speak to Dr Mahaletchumy Arujanan, Executive Director of the Malaysian Biotechnology Information Centre.