Happy Bank has been helping individuals and households directly for over 7 years but the situation has gotten dire over the last year since the pandemic and economic crisis hit. Is the government doing enough, are state agencies overwhelmed, is corporate CSR just trying to look good rather than do the right thing? Melisa Idris and Sharaad Kuttans speak to Nurainie Haziqah Shafii is the founder of the non-profit organisation, Happy Bank, Chief of Wanita Muda Negara.