Full Version Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And

  • 4 years ago
Click Here : https://rd.filegood.club/?book=0874256143
Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.