How To Be A Better Leader | Effective Leader
- 4 years ago
Think about this, if two managers are equally good with their skills, but only one is a team player who is the boss hire or promotes.
The answer is obvious, employers do not want only professional expertise and experience in their employees, they're also looking for other qualities, character traits, for building rapport with customers and co-workers, interpersonal and communication skills, that will help leaders steer teams effectively. you'll be able to stand out in advance faster in your career if you have these traits and skills.
In this video, we'll share what some of these traits and skills are, and show you how to use them, in your interactions with customers, subordinates, supervisors and co-workers.
These tips have been taken from training programs of well-reputed colleges across the world. That's not all, we'll also give you some pointers on how you can manage your own development.
If you're able to build positive relationships with your customers they'll keep coming back.
However, despite your best efforts things can sometimes go wrong. Can you still maintain rapport with unhappy customers??
Yes, you can, the key is in how you communicate with them, here are some ways to make your customer feel better.
The first way is to reiterate his views, to show that you understand, for example, you can say you're right, we didn't deliver the samples last week, follow up with something like this, I'll make a call now to have them delivered today.
The second way is to let him tell you what he needs before suggesting a solution, for example, you can say, I have another idea to help you get the samples by tomorrow.
For the third method present the pros and cons, for example, you can say, that's right, if you receive the samples tomorrow, you can meet the deadline, but if you could give us one more day it will make a big difference to the sample quality and it won't affect the timeline too much.
If you're able to attend unhappy customers well, you'll be able to continue your relationships with them.
If you want to get the best results from your subordinates, you need to be assertive. Assertiveness is not about bulldozing your way through while disregarding people's feelings, how then can you express your views honestly and yet be respectful.
1. Explain to your team members, why you need them to do certain things, and how they would help the organization.
2. Be open to other people's suggestions and
3. Always accept responsibility for your decisions, otherwise, how will your subordinates believe in what you say.
It's important for you to build rapport with your supervisor, one way is to know how he prefers to process information, for example, if your supervisor is a visual person you can use graphs, pictures and videos, to help him visualize your message.
For an auditory supervisor, let him hear your message through face-to-face meetings, and phone calls, and if your supervisor is a feeling person get your message across through ex
The answer is obvious, employers do not want only professional expertise and experience in their employees, they're also looking for other qualities, character traits, for building rapport with customers and co-workers, interpersonal and communication skills, that will help leaders steer teams effectively. you'll be able to stand out in advance faster in your career if you have these traits and skills.
In this video, we'll share what some of these traits and skills are, and show you how to use them, in your interactions with customers, subordinates, supervisors and co-workers.
These tips have been taken from training programs of well-reputed colleges across the world. That's not all, we'll also give you some pointers on how you can manage your own development.
If you're able to build positive relationships with your customers they'll keep coming back.
However, despite your best efforts things can sometimes go wrong. Can you still maintain rapport with unhappy customers??
Yes, you can, the key is in how you communicate with them, here are some ways to make your customer feel better.
The first way is to reiterate his views, to show that you understand, for example, you can say you're right, we didn't deliver the samples last week, follow up with something like this, I'll make a call now to have them delivered today.
The second way is to let him tell you what he needs before suggesting a solution, for example, you can say, I have another idea to help you get the samples by tomorrow.
For the third method present the pros and cons, for example, you can say, that's right, if you receive the samples tomorrow, you can meet the deadline, but if you could give us one more day it will make a big difference to the sample quality and it won't affect the timeline too much.
If you're able to attend unhappy customers well, you'll be able to continue your relationships with them.
If you want to get the best results from your subordinates, you need to be assertive. Assertiveness is not about bulldozing your way through while disregarding people's feelings, how then can you express your views honestly and yet be respectful.
1. Explain to your team members, why you need them to do certain things, and how they would help the organization.
2. Be open to other people's suggestions and
3. Always accept responsibility for your decisions, otherwise, how will your subordinates believe in what you say.
It's important for you to build rapport with your supervisor, one way is to know how he prefers to process information, for example, if your supervisor is a visual person you can use graphs, pictures and videos, to help him visualize your message.
For an auditory supervisor, let him hear your message through face-to-face meetings, and phone calls, and if your supervisor is a feeling person get your message across through ex