Dr Martens Needs to Give the Boot to Their Clumsy Online Return Policy

Over 80% of customers desire hassle-free returns, so what happens when they are faced with a difficult returns policy? They will not shop at your store again. One such example is Dr Martens, whose return policy is convoluted and full of fees. The company needs to give their policy the "boot" and switch to a system that benefits e-tailers and online shoppers alike. Watch this for the full scoop.