Best seller The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer
- 6 years ago
Clik here https://newforyou.space/?book=0814431836
Paperback. Pub Date :2013-03-01 Pages: 208 Language: English Publisher: Amacom The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert . and require the communication skills of a crisis counselor.The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book s blend of clear techniques. lessons from behavioral science. case studies. situation-specific advice. and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver ba...
Paperback. Pub Date :2013-03-01 Pages: 208 Language: English Publisher: Amacom The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert . and require the communication skills of a crisis counselor.The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book s blend of clear techniques. lessons from behavioral science. case studies. situation-specific advice. and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver ba...