India’s Top Payments App Adds Chatting, Challenging WhatsApp
- 6 years ago
India’s Top Payments App Adds Chatting, Challenging WhatsApp
Deepak Abbot, Paytm’s senior vice president of product, said his company had decided to add the communications feature, called Inbox,
because its executives saw millions of people using its service to send money to other individuals without any way of discussing those payments inside the app.
That so-called demonetization forced Indians to exchange their cash for new bank notes, a tortuous process
that prompted many people to look for digital alternatives to pay bills and buy daily necessities.
The company now offers a wide range of products, from gold by the gram to airline
and movie tickets, and it said 100 million Indians visited its service at least once a month.
The payments feature will let Indian users send immediate payments to one another via a chat message.
“If I sent money to you, I’d wonder, ‘Hey, have you received the money?’” Mr. Abbot said in an interview.
Deepak Abbot, Paytm’s senior vice president of product, said his company had decided to add the communications feature, called Inbox,
because its executives saw millions of people using its service to send money to other individuals without any way of discussing those payments inside the app.
That so-called demonetization forced Indians to exchange their cash for new bank notes, a tortuous process
that prompted many people to look for digital alternatives to pay bills and buy daily necessities.
The company now offers a wide range of products, from gold by the gram to airline
and movie tickets, and it said 100 million Indians visited its service at least once a month.
The payments feature will let Indian users send immediate payments to one another via a chat message.
“If I sent money to you, I’d wonder, ‘Hey, have you received the money?’” Mr. Abbot said in an interview.