డెబిట్ కార్డుల్ని రద్దు చేస్తున్న ఎస్బీఐ | SBI to Cancel Old Debit Cards | YOYO TV Channel
- 7 years ago
In one of the biggest card replacements
in Indian banking, State Bank of India has said
that it will re-issue around six lakh debit cards to
customers, which have been blocked following
a malware-related security breach in a non-SBI
ATM network.
"It's a security breach, but not in our banks'
systems. Many other banks also have this
breach — right now and since a long time,"
Shiv Kumar Bhasin, SBI's chief technology
officer (CTO), told TOI, adding that customers
who used their cards only at SBI-run ATMs
have not been affected by this. "A few ATMs
have been affected by a malware. When people
use their card on infected switches or ATMs,
there is a high probability that their data will be compromised," Bhasin said.
Several customers of the bank have found their ATM cards to be blocked. SBI
has informed branches about the cards being blocked and fresh cards would be
issued to customers. "Customers need not panic. They can either approach
their branch, call up phone banking or use the internet for 're-carding'. They can
also set their PINs from their homes using internet banking," Bhasin said.
Last month, Yes Bank had confirmed that its ATM network manager Hitachi
Payments was reviewing its network to rule out any compromise. Hitachi had
initiated a detailed audit of their systems through a certified agency SISA.
"Preliminary reports of the audit conducted have been submitted... and the
report does not establish any system-level breach at Hitachi Payment
Services," the bank said.
At present, the RBI does not require banks to report to the public any security
breach in their network. "Banks whose ATMs have been infected must come
forward and declare those infected ATMs. The onus is on them to stop this,"
Bhasin said, without naming the banks. He added that until the problem is
addressed customers who use their cards in the ATMs of affected banks will
continue to be at risk.
A branch manager in Pune confirmed that the bank has blocked a few of its
customers' cards. She also said that the bank has sent SMSs to customers
informing them that their card was blocked. However, affected customers were
largely clueless about this development. "I had come to Delhi, from Punjab, on
Monday and discovered my card was not functioning. When I called the bank,
they said I will have to come to Mumbai [my home branch] and re-apply, or
transfer my account to Delhi — which will take a fortnight — and then the new
card would arrive in seven days," said Ankur Jaiswal, a researcher and SBI account holder
in Indian banking, State Bank of India has said
that it will re-issue around six lakh debit cards to
customers, which have been blocked following
a malware-related security breach in a non-SBI
ATM network.
"It's a security breach, but not in our banks'
systems. Many other banks also have this
breach — right now and since a long time,"
Shiv Kumar Bhasin, SBI's chief technology
officer (CTO), told TOI, adding that customers
who used their cards only at SBI-run ATMs
have not been affected by this. "A few ATMs
have been affected by a malware. When people
use their card on infected switches or ATMs,
there is a high probability that their data will be compromised," Bhasin said.
Several customers of the bank have found their ATM cards to be blocked. SBI
has informed branches about the cards being blocked and fresh cards would be
issued to customers. "Customers need not panic. They can either approach
their branch, call up phone banking or use the internet for 're-carding'. They can
also set their PINs from their homes using internet banking," Bhasin said.
Last month, Yes Bank had confirmed that its ATM network manager Hitachi
Payments was reviewing its network to rule out any compromise. Hitachi had
initiated a detailed audit of their systems through a certified agency SISA.
"Preliminary reports of the audit conducted have been submitted... and the
report does not establish any system-level breach at Hitachi Payment
Services," the bank said.
At present, the RBI does not require banks to report to the public any security
breach in their network. "Banks whose ATMs have been infected must come
forward and declare those infected ATMs. The onus is on them to stop this,"
Bhasin said, without naming the banks. He added that until the problem is
addressed customers who use their cards in the ATMs of affected banks will
continue to be at risk.
A branch manager in Pune confirmed that the bank has blocked a few of its
customers' cards. She also said that the bank has sent SMSs to customers
informing them that their card was blocked. However, affected customers were
largely clueless about this development. "I had come to Delhi, from Punjab, on
Monday and discovered my card was not functioning. When I called the bank,
they said I will have to come to Mumbai [my home branch] and re-apply, or
transfer my account to Delhi — which will take a fortnight — and then the new
card would arrive in seven days," said Ankur Jaiswal, a researcher and SBI account holder