Why People Like To Tip Their Restaurant Servers
- 11 years ago
Research on tipping restaurant servers has shown that people like to tip, and prefer the ability to decide how much to tip rather than having a determined service charge.
Research on tipping restaurant servers has shown that people like to tip, and prefer the ability to decide how much to tip rather than having a determined service charge.
One restaurant that charges an 18 percent service fee and doesn’t allow customers to decide how much to tip their servers has gotten criticism from their patrons.
Although it doesn’t change the quality of the service or the meal itself, because it is paid after a meal, tipping makes people feel like they’re in control.
Sociologist Zachary Brewster wrote that: “As a result of management’s limited ability to directly control the behaviors of servers at the point of service delivery they attempt to do so indirectly by delegating control responsibilities to consumers who leave tips in accordance with the quality of service they received.”
Tipping is a part of the food service industry, because servers at restaurants are often paid a low wage that is supplemented with the money they are supposed to make from tips.
One restaurant that toyed with the idea of switching to a service charge system found that their staff members actually enjoyed working for tips.
Tell us what you think? Do you enjoy being able to control how much you tip your server?
Research on tipping restaurant servers has shown that people like to tip, and prefer the ability to decide how much to tip rather than having a determined service charge.
One restaurant that charges an 18 percent service fee and doesn’t allow customers to decide how much to tip their servers has gotten criticism from their patrons.
Although it doesn’t change the quality of the service or the meal itself, because it is paid after a meal, tipping makes people feel like they’re in control.
Sociologist Zachary Brewster wrote that: “As a result of management’s limited ability to directly control the behaviors of servers at the point of service delivery they attempt to do so indirectly by delegating control responsibilities to consumers who leave tips in accordance with the quality of service they received.”
Tipping is a part of the food service industry, because servers at restaurants are often paid a low wage that is supplemented with the money they are supposed to make from tips.
One restaurant that toyed with the idea of switching to a service charge system found that their staff members actually enjoyed working for tips.
Tell us what you think? Do you enjoy being able to control how much you tip your server?